Business ProfileforPetline Insurance Company

I updated my banking with the OVMA/Petline insurance customer portal and realized I made an error in the transit number. I was unable to correct it via the portal myself so reached out via their chat team to have it corrected. I was assured the incorrect account was removed and the correct account was applied to all future payments (either service fees or reimbursements). I filled a claim and find out that the account was never correctly removed and the funds have been paid out and are not MIA. The team has refused to repay the funds even through this was an error on their end with the incorrect financial account update and are trying to reclaim the funds before they pay me again. This has been ongoing since June 11th and so far I have only received a month credit in compensation. I would like my funds resent to me via EFT so I do not have to wait for a check in the mail. The payout amount was ****** of the ****** submitted - at this point i would like the full amount ****** paid or another month of fees comped in addition to the pay out of ******. To go on record, **** who has been working with me has been lovely, but he is clearly being stonewalled by his senior/accounting teams and can provide no details or actual help other than listening to me + comping me the one month of service fees. This is no way a reflection on him or your L1 call center team.