Business ProfileforHi-Tech Energy Windows Ltd

Last year (2023) we had four windows installed at our house. The house is a 1950’s war home for reference. The deliverables and installation all occurred in the timeframe that was noted. Unfortunately, that is where the positives came to a close. The window that was added in our homes’ dining room has a screen that blows out the moment there is a strong gust. The second floor windows were left without trim as the installers weren’t willing or capable of repairing the existing wall damage that was present during the initial site walkthrough. I did receive a discount for this but were I not a handy person I doubt the cost would have been enough to hire a finishing carpenter to install the trim. The first rainfall after install resulted in a deluge of water coming through one of our windows. They returned and said ‘they forgot to caulk part of the window’. There was no discussion about repairs for the drywall that was damaged as a result of the water intrusion. Perhaps the most disappointing thing about the new windows is that the second floor windows do not close properly. The frame and/or window is installed crooked/twisted. When going to latch, no matter how much the crank is turned, the window will not catch on the top. In order to close the window you have to remove the screen, reach out and twist the window. When we initially sighted this concern it was left with a comment about the house being old (as most houses in Winnipeg are) and a comment about it fixing itself over winter. This has not been the case. I remain very disappointed that what should have been a worthwhile investment into our home has turned into a work project and a constant reminder of the issues we have now been left with.

Hello Stevie: Hi-Tech Energy Windows stand behind our warranty for our windows and installation work. We do, however, apologize for your dissatisfaction. Hi-Tech wishes to make it right for you. Please contact our office at ************** to speak with our service to arrange a time for service to meet with you.