Business ProfileforMoncton Honda

They lost a lifetime Honda family owning 6 Honda vehicles. Took CRV in for service at the same time it was due for its annual provincial inspection. Both services had many over laps brakes, suspension, lights, horn and so on. I was charged full price for both services with about 80% overlap. They scan all vehicles when you enter the service area for an alignment check. I was told my alignment needed to be checked. I said no and was told it could result in tire wear. I return a week later and asked about my alignment scan and was told it was great no problems. I picked up my CRV and read the invoice when I got home and it indicated I refused a differential flush. I was never asked regarding this, I called and was told that it is due. I said the point is I was never asked but the invoice stated I refused. I was asked if I wanted my oil changed with tire change. I said no I am going by the oil life monitor which Honda recommends. I have done this with my other Honda's as well. The invoice said I refused the oil change. I did not I told them I was going with what Honda Canada recommends. While changing my summer tires over to winter tires I was told my summer tires need to be replaced as they are at the minimum. I was given a price for 4 tires and told this was a limited-time price. I came home and checked and my summer tires only had 20K on them. I emailed the dealer and it was only then I was told of a Honda tire service bulletin regarding premature wear on the tires. If I purchased the recommended tires from Honda they would be discounted 50%. I was never told this until I called and complained. My confidence in this dealer was lost and I was told by them to go to another Honda dealer. The closest dealer was 3 hours away. We sold our CRV to never again go to that dealer.

Good Day , We are sorry to hear that you were not happy with your service experience with us. We took some time to look into your complaints and wanted to address them to the best of our ability based on your service history records with us 1- When you came in for your annual inspection there were no overlap of services as at both inspections you simply had the Motor Vehicle Inspection performed and a Check cause complaint of a TPMS sensor and Tailgate issue. We would need more information to comment further about any type of overlap? 2-Alignment check, we use Hunter machines in our Service Drive Thru that scan your vehicle alignment and Tire Tread depth. If the alignment shows the vehicle is out we recommend having the vehicle aligned as it can cause irregular tire wear to have your alignment our of spec. We keep records of all the scans and can provide print outs of the measurements to you. We cannot speak to the measurements being back in next week except to say that an alignment can change with a single drive down the road. 3- Rear Differential Flush decline: We see the work order you were referring to from 11/10/20 RS42067 The declined Operation Codes show for both Brake Service and Rear Differential Fluid. These are inputted when either our Service Appointment Coordinators or Service Advisors have reviewed the recommended service and the client has opted out of completing the service at this time. It would be unusual for someone to put in a code without mentioning it however if this did happen we do apologize for the error. We did notice that at your next service you completed both the recommended services. 4- Oil Change decline. We do not see any declined service for an oil change in your service records so it is difficult to speak to this. We would however recommend based on Honda Canada Manufacturer Suggested Servicing intervals which go by both time and kilometers. 5- Tire Replacement Recommendations. This was an error on our part as we had a new Service Advisor serving you that day who was not made aware of the Honda Canada bulletin for the premature tire wear. As you mentioned when you called you spoke with our Service Manager who was able to explain to you the coverage and make sure that you received your 50% rebate. We do sincerely apologize for the miss on this as the service counter and have implemented new training protocols to avoid this in the future. We are very sorry to hear that you have decided to sell your CR-V based on your experiences with us and do apologize for not providing the top-notch service we strive to. However, we appreciate you reaching out so that we can implement improvements in our processes to do better in the future. Thank you