Business ProfileforGeebo Device Repair Inc

On Monday May 20th 2024 I brought my ****** 8 to the Geebo Dartmouth location to have a cracked screen repaired. The cost was $80+tax (compared to $195 at the ***** store), and I was assured there was a 90 day warranty. After examining and using the phone after the repair, I noticed that the screen was poorly seated to the phone body, and would flex if pushed in the center, causing a gap around the edge and a significant amount of movement of the screen. Two days after getting the phone from Geebo, the screen cracked while simply in my pocket, almost certainly because of the poor fit of the screen. I inquired with the customer support email about the warranty, and was advised to return to the shop for evaluation. I returned to the shop on Friday May 24th, and the phone was assessed by the same technician (*****) who had replaced the screen. I pointed out the flex and movement, and highlighted that the crack started from the center of the screen and therefore wasn't caused by an impact. I was told that the warranty doesn't cover cracks, but insisted that the only reason it was cracked was that the repair was poorly done in the first place. While discussing, ***** admitted that the original screen would have been secured with an adhesive tape, but he hadn't used that for my repair because it's "difficult to apply". After some negotiation and a discussion with his manager, he offered to repair it again for $60 (instead of $80). Rather than have a useless phone, I agreed, but promptly followed up with Vanessa at the support email expressing my dissatisfaction with my service. I received absolutely no reply nor acknowledgement of my issues or request. I should have just paid the money to have ***** do the repair properly, as the second screen has already cracked at an edge. The experience was not worth the cost, or the hassle. I do not recommend Geebo for ****** repairs.