Business ProfileforThe Motley Fool Canada Ulc

The customer service is poor. Do not try to speak to someone, it is useless, you only have that ****** answering machine message, Do not expect an email advising that your subscription is due for renewal, you will be automatically be charged on your credit card, Therefore be aware. ********* ******* ** * **** *** ** ****** *** ** ******* ******** I realised that for more than 2 years I pay a subscription fee of $229 /year for a service I do not use. I suscribe to other services and they have the courtesy to advise when a renewal is due, that is being professional. I just asked for a 2 year refund and waiting for an answer. The request was done after 20 minutes searching on their web site. Why not have someone to answer the phone ?????

Hello Mr.*****. Our voicemail asks for an email address, or three hour window to call back at the caller's convenience. We try one call back otherwise, and if no answering machine is available, we can't leave a message. Otherwise, we do, and we inform the caller of next steps. We answer every single email and are certainly not a scam. In your case, as with all others, the order form states clearly, above and below the purchase button that renewal is automatic. That is absolutely legal in the newsletter industry. We follow the letter of the law. Further, upon making payment, the welcome email states as the terms of agreement, also linked on the order page, that renewal will be automatic. We send a 30 day reminder to the registered email address. If there is still confusion, the member account page shows renewal dates and times, the Contact Us button on the service home page provides contact info, including our email address, and our FAQ section explains all of this further. Finally, you were fully refunded for the last renewal but were certainly not entitled to a refund for the service you had access to for a full year prior. Every effort was made to be very clear and up front. Beyond that, it's up to the buyer to take responsibility and action so that we receive those instructions and may act on them. We are very easy to reach via membersupport@fool.ca.