ComplaintsforGiftCash Inc

Gift Cards

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Initial Complaint
01/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Order number: *************** I didn't get any pay out (25.5)even though they said it was paid on 03/11/2024. (My bank statement showed nothing get deposited at that time frame) I tried to contact them several times, and offered them to check my bank statement to prove it I didn't get any payout. But they always ignore my request and always stop replying.
Business response
24/05/2024
Dear Mr. *** - Upon checking, your order was fulfilled on 5/17 and the payment was transferred to the account number ending in ****. The timeframe for a bank to process a deposit or withdrawal can vary by bank. Generally, a bank can process a deposit or withdrawal from a checking or savings account within one to two business days. Some banks offer faster processing, while others may take 3-5 business days or longer.

Please allow your bank a few business days to post your payment to your account.
Initial Complaint
24/04/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received an item as a gift and returned it as it didn’t fit my needs And the store credit was issued in 2020. For $90. I didn’t realize there was a one year expiration date. I recently tried to use the merchandise credit and they said they would not honor it because it had expired in 2021. I live in Massachusetts and I was under the impression that stairs had to honor, a gift card or merchandise credit up until seven years. I contacted the company and they said they would issue a new credit for $50. I think this is unfair and should be given the full amount of the merchandise credit for $90 as I returned the product .
Business response
02/05/2024
Hi there! Thank you for your review. We at GiftCash like to make every customer experience a positive one. We do our best to handle and respond to every customer with the same amount of urgency and care. We're unable to find your account. That said, please email us at *******@********.com with your full name and registered email address so we can provide you with a resolution. We hope to hear from you soon!
Initial Complaint
23/02/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I gave them 2 gift cards numbers worth $100 each. They told me they would buy them for a total of $166. They game a 15 day time frame as to when I would recieve my money. Here i am 23 days later and the gift cards have been emptied, but no funds have been put into my account. I would like to either be given the $166 i was told I would get, Or be given my Giftcards back with the full $200 on them.
Business response
28/02/2024
Dear Mr./Ms. ********* - Upon checking, your order was fulfilled on 2/24/2024 and the payment was transferred to your ***** account. Confirmation #: *****-********** Once again, we apologize for any inconvenience this has caused you.
Initial Complaint
14/02/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I sold a virtual giftcard to them on January 26th 2024 they promise a 5-15 day payout. I never got any information since that day. Today Feb 14th I contacted support. They said they were having trouble. When I asked why I was not told that there was an issue they ignored my question. Since then they have stopped replying entirely. They have several horrible reviews. **** *** ********
Business response
22/02/2024
Hello there. We at GiftCash like to make every customer experience a positive one. We do our best to handle and respond to every customer with the same amount of urgency and care. That said, please email us at *******@********.com with your full name and registered email address so we can provide you with a resolution. We hope to hear from you soon!
Customer response
22/02/2024

Complaint: ********

I am rejecting this response because:
They only responded once I said I reported them. I was able to have my unused gift card. When I spoke to with a rep afterwards they thought it was all okay since I got my money back. I seen SEVERAL reviews saying they only respond when they know they have been reported. I strongly believe this is not a reputable business. As I did get my money back I am happy with that. But the fact that I wasn’t getting a response until I made the report is sickening. I will make sure everyone I know stays far away from these ***** people.
Sincerely,

**** ******
Initial Complaint
13/02/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Did not receive my payout when selling my gift card online. Can take up to 15 days to receive pay out. On 13th day received the information provided in attachment. However I did not have the transaction in my bank account provided for the intended service. Company removes complaints given by past customers on multiple online platforms, * ******* ** ******** ** **** ************ *********. I’d like justice for myself and others **** **** ******* *** *******.
Business response
01/03/2024
Dear Mr./Ms. **** - Upon checking, your order was fulfilled on 2/29/2024 and the payment was transferred to your ***** account.
We apologize for any inconvenience this has caused you.
Initial Complaint
08/02/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
GA-*****-****** & GA-*****-****** So far, I haven't received the payments for my orders. I have contacted GiftCash millions of times through chat, email, text. At first, I have provided Giftcash two bank accounts. They all failed for no reason as I have received ACH transactions successfully through these bank accounts in the past. They asked me to provide check images, clear text account numbers by email etc, which I did through other safer channel. Afterwards, they could not figure out why it failed and still blindly send out the payments third time without investigating the issue first. Of course, it failed again. As a last try, I have provided a third bank account from a different bank last week, still a week later, payments are still not sent out yet. Also through follow up chat with giftcash, I figured out why the first few transactions failed. They somehow ridiculously stripped out the leading zero from my account number in sending out the payments. This of course has stumbled all these payments. The weird thing is that for the past few days the customer service (Chat or Email) is completely offline. The response from the txt support is they have escalated the issue. I don't want to file this complaint if I can get my payment back as I don't want to waste my time either.
Business response
22/02/2024
Dear Mr./Ms. **** - Upon checking, your order was fulfilled on February 13, and the payment was transferred to the account number ending in 2494. The timeframe for a bank to process a deposit or withdrawal can vary by bank. Generally, a bank can process a deposit or withdrawal from a checking or savings account within one to two business days. Some banks offer faster processing, while others may take 3-5 business days or longer .

Please allow your bank a few business days to post your payment to your account.

Customer response
22/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
27/01/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The company offers cash in exchange for gift cards and guarantees funds within 15 business days. However, the deadline has elapsed, and despite deducting the funds from the gift card, they have yet to pay the owed 79%. The transaction occurred on 1/1/2024 as shown in the uploaded image from the company website.
Customer response
06/02/2024
The company accepted a gift card in exchange for goods, withdrew all my funds, and failed to issue the promised 79% refund. The card has been in the company's possession since January 1st. Today, I received a message stating that the card order was cancelled, despite them having withdrawn the funds and not fulfilling their obligation. If the situation is not rectified promptly, I will pursue legal action.
Business response
15/02/2024
Dear Mr. ****** - We received your message that you attempted to sell your card on ********.
GiftCash strives to satisfy all its customers, and while we have a no-refund policy as per our Terms and Conditions, which all users agree to, we will make an exception under the following conditions that will be easy to satisfy:

Please contact the retailer directly and request a transaction history. Send us a copy of this documentation showing where and when the funds on this card were spent. You may request this from the retailer as you are the owner of the gift cards, and if the mistake is on our end, we'd take full responsibility. This will allow GiftCash to verify everything.
Customer response
24/02/2024

Complaint: ********

I am rejecting this response because: The Company compromised my gift card number and several fraudulent orders were made at Nike.com according to their representatives. The card number was only provided to this company.

Sincerely,

***** ******
Business response
01/03/2024
Dear Mr. ****** - Upon checking, your order was fulfilled on 2/29/2024 and the payment was transferred to your payment account.
We apologize for any inconvenience this issue has caused you.

Customer response
05/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
26/01/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I sold a $50.00 **** gift card to Giftcash via the website on January 7th, 2024, (order ***************.) It states to give the website 10-15 days to complete the payout that was agreed upon. After contacting the company several times, I was told it is 10-15 business days. Today, I again reached out as it has been 15 business days, and have yet to have an update, even though I have been told the several times that I will be updated on the status of my order. I have only had any communication with the employees when I message or email, after being relentless with my questioning. I was told today that my order is "taking longer to be completed than normal, due to issues with the merchant," but was STILL not given an estimated time frame to receive my payment. I want the money that was promised and am very upset with my experience and the customer service- or lack thereof.
Business response
15/02/2024
Dear Ms. **** - Upon checking, your order was fulfilled on February 13, 2024 and the payment was transferred to the account number ending in ****. The timeframe for a bank to process a deposit or withdrawal can vary by bank. Generally, a bank can process a deposit or withdrawal from a checking or savings account within one to two business days. Some banks offer faster processing, while others may take 3-5 business days or longer.

Please allow your bank a few business days to post your payment to your account.
Initial Complaint
24/05/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Gift cash said on the website instant cash out I choose bitcoin thinking I was gonna get transaction done quicker but instead after I was told to upload my card a message pops up right after saying pending 10-15 days
Business response
25/05/2023
Dear Ms. ********* - Unfortunately, we do not offer instant payouts. Could you share a screenshot from our website www.********.com that states we offer/advertise instant payouts so we can forward it to the responsible team for checking? To know more about our service and payout timeframe, you can visit this link: https://********.com/faq
We're also glad to inform you that your order is now in line for a payout. Please allow us time to process and release your payment. We will do our best to send it as soon as possible. You can expect an email from us confirming the release of your payment in the next batch of Cryptocurrency payouts within a few business days.

To know more about our service and payout timeframe, you can visit this link: https://*******************************************************************************************
Initial Complaint
20/04/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had this gift card for *** **** *** ****** and was unaware they were liquidating in order to close their stores in Canada. I went in hopes to still use this already purchased gift card but was informed they were no longer accepting them. I am asking for a refund for the amount ($50) of the already purchased card that is no longer accepted.
Business response
20/04/2023
Hi *****! Upon careful review, there were no submitted card details under your name. Please email us at *******@************ with your name and order number so we can provide you with a resolution as soon as possible.
Business response
01/05/2023
Hi ***** - Unfortunately, w will be unable to issue a refund for the card that was not used by us. Please place an order on our website if the card is from Canada.
Customer response
04/05/2023

Better Business Bureau:

I have reviewed the response made by the business and find that this resolution is satisfactory to me.

Sincerely,

***** *****

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