Business ProfileforDHL Express Canada
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 18 Parkshore Dr, Brampton, ON L6T 5M1
- BBB File Opened:
- 9/11/2004
- Years in Business:
- 47
- Business Started:
- 4/5/1977
- Type of Entity:
- Corporation
- Alternate Business Name
- DHL Express
- Additional Contact Information
Fax Numbers
- (905) 861-3695Primary Fax
- (905) 452-8770Other Fax
Phone Numbers
- (800) 387-7783Other Phone
- (888) 899-0289Other Phone
- (905) 861-3695
Customer Complaints
79 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
30/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
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Bought two items of jewellery from Israel. They were sent Oct 26, 2023. DHL Canada attempted SMS to contact me. The seller informed me that the items were shipped. She had DHL Israel have DHL Canada call me direct. They made contact Nov 13. They informed that there is customs fee to be paid. I opted for self check out and Nov 15 the forms were sent to me. Nov 20 customs was paid and went to pick up the parcels from DHL. The parcels were not to be found. Later discovered they were sent back starting Nov 17. DHL Canada stated the seller requested them back. The seller did not. No memo could be produced, they said it was a private internal memo that the seller requested. She denies this. I spoke to customer care, company policy is to hold the item for 30 days. Nov 20 was still within this time frame. Then another rep stated the request for return was made Nov 7. The seller never requested return. If there was a request why was I called 6 days after the request and emailed customs forms 8 days after. Have still not recieved any delivery and am now on the hook for customs paid here and customs on return to Israel.
Customer Reviews
107 Customer Reviews
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Most Recent Customer Review
Simranjot K
1 star31/10/2024
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