Business ProfileforTekSavvy Solutions Inc.

TekSavvy unwilling to listen to customer and take ownership of the problem it created, It keep pointing the finger at their vendor. They sent me a new modem, the old modem was no longer be in service as of the new year. My internet was fine, I replaced the hardware as instructed, the problems began. Taked to customer support on the phone, reset this, do that, the usual waste of time to no avail. I was asked to wait 24 hours, if the problem persisted to call them back. Call them back, reset this, do that....another waste of time. "We'll have to send a technician". In spite of my protests saying the problems began after the hardware change, a technician visit was scheduled. ****** cancelled the technician because the line didn't show any downtime This is the second time I have issues with TekSavvy after a hardware change. A couple of years ago when they change the service from a Bell dry line to ****** Cable problems right away with the new faulty hardware, Called Teksavvy, reset the modem, do this, do that...off course it didn't fix anything. The very first ****** technician who came to the house said "this is a bad moden, tell Teksavvy to send you a different modem", I relayed the information only to be ignored. After 3 months and 4 ****** technicians visits later, Teksavvy finally agreed to replace the modem, They sent the same modem model, it didn't fix the issue. Another ***** technician visit and me asking them to send a different type of modem, It took 4 months, 3 modems (two were faulty) to solve the problem. Now, I am once again having issues with hardware chance. Teksavvy send the same model replacement modem, did not fix the issue and once again pointing at the ****** who twice cancelled a tech visit as the line show ok. I agree with ****** it is not the line is the hardware. Teksavvy is once again refusing to acknowledge the problem is the hardware they sent and to take appropriate actions to remedy the situation..

Hello, 
We appreciate you bringing our attention to the issues you have experienced. TekSavvy has taken on a large project of upgrading equipment to meet our incumbents standards. We sent out a batch of modems and the feedback we received made us aware that there was an issue with the hardware. We apologize for the hoops that you have went through while trying to rectify this issue. Because customers like you go through with the troubleshooting steps, we were able to recognize the commonality with the service issues between customers, was in fact the hardware. We notice that your account is showing a new modem has been added to your account as of yesterday, and this should resolve the issues going forward. Of course we appreciate your patience while we navigate these changes, and apologize for the disruption in your day to day life while you worked on this with us.