Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Ear & Hearing Clinic has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ear & Hearing Clinic

      629 - 1187 Fisher-Hallman Rd Bldg 600, 2nd Floor Kitchener, ON N2E 4H9

      BBB Accredited Business
    • Ear & Hearing Clinic

      107 William St Palmerston, ON N0G 2P0

      BBB Accredited Business
    • Ear & Hearing Clinic

      69 Arthur St S Elmira, ON N3B 2M8

      BBB Accredited Business

    Business ProfileforEar & Hearing Clinic

    Audiologist
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 24/2/2016

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Ear & Hearing Clinic has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ear & Hearing Clinic

        629 - 1187 Fisher-Hallman Rd Bldg 600, 2nd Floor Kitchener, ON N2E 4H9

        BBB Accredited Business
      • Ear & Hearing Clinic

        107 William St Palmerston, ON N0G 2P0

        BBB Accredited Business
      • Ear & Hearing Clinic

        69 Arthur St S Elmira, ON N3B 2M8

        BBB Accredited Business
      Location of This Business
      629 - 1187 Fisher-Hallman Rd Bldg 600, 2nd Floor, Kitchener, ON N2E 4H9
      BBB File Opened:
      28/9/2011
      Years in Business:
      28
      Business Started:
      1/5/1996
      Business Incorporated:
      29/12/2003
      Accredited Since:
      24/2/2016
      Type of Entity:
      Corporation
      Alternate Business Name
      • Juliane C. Shantz Audiologist Inc
      Business Management
      • Dr. Juliana Schlegel, Doctor of Audiology
      Contact Information

      Principal

      • Dr. Juliana Schlegel, Doctor of Audiology

      Customer Contact

      • Dr. Juliana Schlegel, Doctor of Audiology
      • Ms. Victoria Bauman, Marketing Manager
      Additional Contact Information

      Fax Numbers

      • (519) 743-7610
        Primary Fax

      Phone Numbers

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Andrew H

      1 star

      12/09/2022

      My Ex Wife went to see them for a hearing test. Testing was done as soon as he turned 7. Their information is bias because you are comparing someone trying to walk as soon as they are born vs a one year old toddler. You can't do hearing tests on kids who just turn as They told me at they couldn't compare them to 6 year old's who were not being tested. They admitted earlier that this was not a fair test for him to do at the time. Secondly, the company told my Ex that he was diagnosed with a audio processing disorder, which they clarified later that they did not. The notes suddenly vanished because the person that was working there has left the company. Since I did not have a copy of the report, my ex kept telling me that he did have a APD for the past 5 years. I called, and asked for them for the results and said I did not have access to them since I was not on the file. Suddenly, I could after 5 years due to another mistake. . The only test that was worth mentioning was the phonemic decoding which would of been useful information to help my son with his needs. This test means he wasn't getting enough reading. I asked them why their was the mix up about the diagnosis, they said they did not know as their computer systems were changed over at that time and lost his file in the process. The information in 2017 was also given to his school which more then half of it were useless facts about his hearing. Another hearing test was done in 2021, and t was perfect. * ***** ***** ********* **** ******* ** **** **** *** **** *** ** ****. They were not doing their duty to keep parents involved, their integrity is non existent ** ** *** **** **** **** **** ***** ****** *** **, I was not given my rights as a father for the past 5 years and the consequence of my son that he never got the proper informed care and treatment he was suppose to be given. *** ******* ** ******* ** *** ** **** ***** ** ****** *** ******* **** ******** ** ***

      Ear & Hearing Clinic Response

      03/11/2022

      Hello, ******. Due to privileged client information, we are unable to provide or discuss details of this specific case file on a public forum. We are disappointed that our previous attempts at communicating with you in order to address your concerns have left you feeling unhappy with the results of our previous medical assessments. As discussed during earlier communications, we do apologize for the delays in getting our paper files out of archives. While we cannot change test results from 5 years ago that were done according to proper protocols, our offer to review and reassess remains in place. We are happy to support any patient who wishes to seek a second opinion. If you would like assistance finding a professional who offers similar services or if you wish for us to forward previous medical results to a new provider you have selected, we are available to help with this.

      Local BBB

      BBB Serving Central Ontario

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.