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          Find a Location

          Ventra-Lux Window & Door Systems has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileVentra-Lux Window & Door Systems

            Window Installation
            Multi Location Business

            Contact Information

            3 - 1421 Victoria St N

            Kitchener, ON N2B 3E4

            Get Directions
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            Email this Business
            (519) 744-5556

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Ventra-Lux Window & Door Systems has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              3 - 1421 Victoria St N, Kitchener, ON N2B 3E4
              Email this Business
              BBB File Opened:
              30/6/1995
              Years in Business:
              34
              Business Started:
              1/8/1990
              Contact Information

              Principal

              • Mr. Randy Pickles, President

              Customer Contact

              • Mr. Randy Pickles, President
              • Ms. Laura Mack
              Additional Contact Information

              Fax Numbers

              • (519) 744-5546
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/11/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              A crank on a window installed by Ventralux and guaranteed for fourty years broke. I have contacted them twice and have had no satisfaction. I expect the crank to be replaced
              Read 2 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Nelly I

              27/06/2022

              Unfortunately, I am writing this review because the business owner Will W. is unreachable, he does not answer phones, emails, or messages, he is hiding and doesn't commit to his promises. We used this Ventra-Lux Windows&Doors many years ago to install new windows for our house, however, a couple of the windows showed some glass damage over time, and because there is a lifetime warranty we contacted Will W., the new owner of the company for the replacement, and he undertook to replace the damaged glass. This was in September 2021. We are still waiting, and the guy just doesn't answer any phone calls, emails, or messages. There are a lot of complaints about bad communication with him, but this is unbelievable. It looks like the owner wants to repel customers, not to attract them. I wonder even if the business is still operating, or if he is simply hiding from customers that he doesn't want to bother with. Neither his cell phone nor his office phone is answered. Simply say if you can't handle it!
              What disrespect and ignorance!
              We are very very disappointed,**************************************************

              Local BBB

              BBB Serving Central Ontario

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