Business ProfileforMiracle Movers

if moving is not already a stressful experience, the movers assigned to my move ********* ** ******** made it a nightmare. Full of ************ entitlement, **** and ************* at every opportunity. They threatened to stop working if I didn’t sign on the spot 4 documents outlining they would not responsible for any damage to my belongings, to threatening to take out what furniture they had in their truck an hour in, to then also threatened to stop working if I didn’t pay for the “estimated” total half way through the move. Called their customer service line 3 times to try to get some help and eventually requested another crew, only for the movers to get worse after speaking to their dispatch (in the same language, not English). I am a single woman having to deal with ******* men holding me ******* with all my belonging. Not a good combo.

Dear *******, Thank you for sharing your feedback with us. We are deeply sorry to hear about your disappointing experience. We take all customer concerns very seriously and strive to provide the best service possible. Regarding the issues you raised: Wasted Time: We understand that your time is valuable, and we regret any inconvenience you experienced. To address this, we promptly compensated you for the alleged wasted time spent of the phone to resolve the misunderstanding with the paperwork. In fact, we have refunded 1.5 hours out of the 3.5 hour job. This was done in good faith, aiming to resolve the issue to your satisfaction. Mover's Behavior: We hold our staff to high standards of professionalism and courtesy. Upon receiving your complaint, we immediately conducted a thorough review. The mover in question has undergone a disciplinary meeting and is currently on probation. We are committed to ensuring that such behavior does not occur again and that our team always treats customers with the utmost respect. We believe that these actions demonstrate our commitment to rectifying the situation and improving our services. Despite our efforts to address your concerns promptly and fairly, your review does not reflect the steps we have taken to make things right. We value all our customers and strive to turn any negative experiences into positive ones. We hope you will consider giving us another opportunity to serve you and show you the high standard of service we are known for.