Business ProfileforErin Mills Mazda

Hi, Good Noon. Initially we booked Mazda CX 3 GS on february 20,2020 for lease they gave quote and sent to bank for approval and the next day they called and said they made some mistake in the quote and that vehicle won't come for that price. so we decided to not to proceed and we asked for refund because it was out of our budget. so sales person Mohammed H. said come and meet manager to get refund so my husband and his friend came to location to get refund. on that day they discussed regarding the changes in the quote lets change the quote for finance and the director of finance said we will do whatever you need and don't cancel the deal. so we requested for the colour change and they mentioned about rust plan protection and price was not discussed for that feature and we didn't get any bill of sale on that day. i was dealing with safa one of your manager in finance and asked for quote she sent the quote and there was some corrections so i asked her we need different colour and removal of rust plan protection as price was too high . Now today morning she sent email saying that it was not possible and it was not not discussed on that day with my husband and his friend. This not we asked for and so we need our refund back $1000 and don't want to proceed further. Please do some something in this scenario and we fed up with this deal. as per refund policy no where mentioned as deposit non refundable. i was not able to report that time i was pregnant and i moved to different province and my doctor told me not to take stress during my pregnancy as health condition was bad. can you please help me with the refund that i paid as i never bought any vehicle from you guys. Thanks, *******