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Find a Location

Cardinal Kia has 1 locations, listed below.

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    Business ProfileforCardinal Kia

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    7818 Oakwood Dr, Niagara Falls, ON L2E 6S5
    BBB File Opened:
    2/9/2011
    Years in Business:
    31
    Business Started:
    1/9/1993
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 4669297 for this business, issued by Ontario Motor Vehicle Industry Council

    These agencies may include:

    Ontario Motor Vehicle Industry Council

    300 - 65 Overlea Blvd

    Toronto ON M4H 1

    800-9436002

    Type of Entity:
    Corporation
    Alternate Business Name
    • 1019554 Ontario Limited
    Business Management
    • Joe Butera, Dealer Principal
    • Luciano Butera, CEO
    Contact Information

    Principal

    • Joe Butera, Dealer Principal

    Customer Contact

    • Luciano Butera, CEO
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    matthew s

    1 star

    04/07/2024

    I recently visited this Kia dealership to address a recall issue with my seat. Unfortunately, my experience was far from satisfactory. After the service, I discovered that my radio was no longer functioning. I immediately returned to the dealership, where they spent about half an hour inspecting my vehicle but claimed they found nothing wrong. When I requested documentation of the events and their inspection, the service personnel were unwilling to provide any paperwork or record of what had transpired. This lack of transparency and accountability is deeply concerning. Frustrated but left with no other option, I departed the dealership and headed to a nearby ******. To my dismay, my car wouldn't start when I tried to leave. I had to get a jump start and ultimately ended up purchasing a new battery. Prior to this visit, I had never experienced any issues with my battery or needed a jump start. It is incredibly disappointing that my battery was completely broken after my first visit to this dealership. The lack of accountability, resolution, and proper documentation from their service team has left me questioning their ********** *** customer care. I would not recommend this dealership based on my experience.

    Local BBB

    BBB Serving Central Ontario

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