We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Tangerine has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Tangerine

              North York, ON M2H 3S8

            • Tangerine

              3389 Steeles Ave E North York, ON M2H 0A1

            • Tangerine

              111 Gordon Baker Rd Toronto, ON M2H 3R1

            Business ProfileTangerine

            Bank
            Multi Location Business

            Contact Information

            North York, ON M2H 3S8

            Visit Website

            Customer Reviews

            1.06/5

            Average of 81 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            126 complaints closed in last 3 years

            43 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Tangerine has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Tangerine

                North York, ON M2H 3S8

              • Tangerine

                3389 Steeles Ave E North York, ON M2H 0A1

              • Tangerine

                111 Gordon Baker Rd Toronto, ON M2H 3R1

              Location of This Business
              North York, ON M2H 3S8
              BBB File Opened:
              14/4/1998
              Years in Business:
              27
              Business Started:
              1/4/1997
              Business Started Locally:
              1/4/1997
              Alternate Business Name
              • ING Direct (formerly)
              • ING Bank of Canada (formerly)
              • Tangerine Investment Management Inc.
              Business Management
              • Jennifer Bellerose
              Contact Information

              Principal

              • Ms. Lisa Naccarato, Manager of Public Relations

              Customer Contact

              • Mr. Peter Aceto, President/CEO
              • Ms. Lisa Naccarato, Manager of Public Relations
              • Ms. Tammy Ridout, Presidents Office
              • Complaints Department
              Additional Contact Information

              Fax Numbers

              • (416) 497-8908
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              126 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              25/03/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Unanswered
              Its been over a year since I asked this business to close my account over and over and over again because it shows up anytime anyone does a credit check on me. **** *** ** *********** they haven't been able to close an empty chequing account. Ive talked to over half a dozen people and emailed constantly and they still cant close an account.
              Read 125 More Complaints

              Customer Reviews

              81 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Drew P

              08/10/2024

              ***** **** *** * ****. impossible to get through to an agent, literally hours (every call is immediately - "we are experiencing a higher call volume than ususal") and not helpful after you finally get through. **** ******** *** *********** *** **** ********* *** *** ***** ********** ** **** *** *** **** ********
              Read 80 More Customer Reviews

              Local BBB

              BBB Serving Central Ontario

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.