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          Wazo Furniture Inc has 1 locations, listed below.

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            Business ProfileWazo Furniture Inc

            Office Furniture

            Contact Information

            140 Wendell Ave

            North York, ON M9N 3R2

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            Email this Business
            (800) 684-6014

            Customer Reviews

            1.05/5

            Average of 41 Customer Reviews

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            Customer Complaints

            54 complaints closed in last 3 years

            32 complaints closed in last 12 months

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            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            140 Wendell Ave, North York, ON M9N 3R2
            Email this Business
            BBB File Opened:
            18/11/2021
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            54 Customer Complaints

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            Most Recent Customer Complaint

            06/12/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            We have been loyal clients of Wazo for several years now, and normally they are very responsive, however we have never had any "real" issues. A few months ago, we purchased several items, among them a king size bed frame. It was made very clear (in writing) that this bed was to be delivered to a location in Northern British Columbia, and the response from Wazo was "no problem". Fast forward several months, they are looking for an additional $600+ for delivery as apparently there are no carriers in their network who deliver to this area. The town we are living in is a major hub, and literally every carrier in Canada has an office here. Once I provided the written proof to Wazo customer service that they initially agreed to deliver here, they have gone silent. Repeated emails provide no response. I have also reached out to the salesperson who completed the transaction with us, she said she will raise the issue to her manager, now our messages to her go unanswered as well. At this point, we just want our money refunded.
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            Read 53 More Complaints

            Customer Reviews

            41 Customer Reviews

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            Most Recent Customer Review

            Wayne W

            24/10/2024

            I ordered a **** **** bench in early July 2024. It was supposed to be available to deliver on September 6, 2024. I did not receive it. I emailed a few times and finally got a response well past the 24-48 hours they said they would respond. They told me there would moving and that my order would ship no later than October 14, 2024. I did not receive any tracking information they said I would receive. I have emailed them twice since October 18th. I have still not received any response from them event though there automatic reply said I would get a response in 24-48 hours. I tried calling their tool free number at exactly the time when they said they were open for calls and immediately it says they are experiencing a higher call volume. This is their excuse every time. This has to be the worst service I have ever had. Stay away from Wazo Furniture and try Wayfair or others. Definitely not worth the hassle. I may have no other choice but to ask for a refund if I soon don't get some satisfaction.

            Wazo Furniture Inc Response

            30/10/2024

            We are experiencing a surge in call, email, and order volumes. This higher-than-normal demand has led to some delays in our usual processing times. The item the customer order was a pre-order item and the next shipment is not expected to arrive at our warehouse until November 16. The customer was advised of this and decided to proceed with a cancellation of the order. The order was canceled on October 24. As per our refund policy, the refund will be processed in up to 30 days.
            Read 40 More Customer Reviews

            Local BBB

            BBB Serving Central Ontario

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