We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Experience Nissan has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileExperience Nissan

            New Car Dealers

            Contact Information

            77 Commerce Rd

            Orillia, ON L3V 6H3

            Get Directions
            Visit Website
            Email this Business
            (705) 325-3355

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            77 Commerce Rd, Orillia, ON L3V 6H3
            Email this Business
            BBB File Opened:
            4/5/2005
            Business Management
            • Ms. Krista Kemp, Principal Owner / General Manager
            Contact Information

            Principal

            • Ms. Krista Kemp, Principal Owner / General Manager

            Customer Contact

            • Ms. Krista Kemp, Principal Owner / General Manager
            Additional Contact Information

            Fax Numbers

            • (705) 325-3418
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nilanshu P

            26/01/2023

            I own a 2015 Nissan sentra and have some problem with the transmission. So, I went to the Experience Nissan Orillia they guys review my car for 1 hour for that they charged me $159 with that I don’t have any problem but the thing is they told me that your ABS sensor has problem in past but nothing is happening now though I don’t have light of ABS on sensor and moreover they told me and also gave me the report which shows Rear Right tire ABS Sensor has problem though my car is front wheel drive. So basically they charge me their hourly charges whatever it is and also they didn’t give me the exact information of the problem and charged me for anything. I do have the report they gave me and invoice. However, before 2-3 days I went to other dealership of nissan they guys told me that your car does have problem which is minor problem of nissan’s transmission, also they gave me proper knowledge of the problem and also shows me the solution and for this things they only charge me for their time which I loved to pay. I would like to have possibly solution for this as soon as possible. Thanks ??

            Experience Nissan Response

            16/05/2023

            ****** ****** *** * *** *** ** ********** ** *** ******** *** ******* **** ** ************* ** ******* *** ********* This was the response emailed to Nilanshu February 24th at 3:15pm Hello Nilanshu, as discussed we did not tell you there was anything wrong with your transmission. When it was at the store it was not acting up so we could not confirm a transmission issue. I have attached the documentation showing the past codes. I have also attached documentation that shows your vehicle does have rear ABS sensors. I’m not sure who has informed you otherwise. This information for parts is specific to you vehicles VIN and provided through Nissan group systems. The amount charged was for a scan of the vehicle approved by the customer as we could not recreate the concern upon road test. Even if a check engine light is not on at the time the vehicle will generally show past codes if there is a concern.

            Local BBB

            BBB Serving Central Ontario

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.