Business ProfileforNutri-Lawn Service Group

I was surprised today that they showed up and applied fertilizer to my lawn. Why ? 1. I purchased a lawn care service last year. While I was talking to the sales person over the phone and also communicating over email prior to my payment, the sales person never mentioned that this is not only just subscribing service for this year but all the followed years you will still be getting service. 2. I did not receive any notification that there will be fertilizer to be applied on my lawn today. No notice. When I called Nutri-Lawn, my answer from the representative is that in your confirmation email from last year, you should see " multi year subscription". That means I am subscribed to this service annually. Does this make any sense? Did I ask for the same service every year? Did you ever mention that to me before I made the payment last year? It definitely sounds like you are forcing me to subscribe automatically. I already paid for a different lawn care service. Because of this, I had to call them to skip for the service I paid, and then pay 40 bucks for this one visit from Nuti-Lawn that I was not expecting at all. I am not aware that I am subscribed to this years plan at all. All the emails I got from Nutri-Lawn is about subscribe now save xxx. If I was already subscribed why you send me such emails to confuse me? Why don't you send email to notify me about upcoming service like what you did last year? Why don't you email me about my service summary/statement for this year? Lack of these from you, should I still be getting service from you?

Hi *****, We are sorry to see the poor review that you gave us. You spoke with our sales supervisor and the issue was discussed. We are happy to reiterate. You called our office on April 13th upset that we provided service for you, and you thought you didnt ask for it, nor did we pre-notify you, so you thought. Here are the facts: 1.On July 23, 2021, you booked lawn care with ****. At that time, you opted into the Multi-Year subscription services plan. With that, you receive a 5% discount on all subscription services. The services continue from year to year until you contact us to change or cancel. You agreed. 2.On October 26, 2021, an email was sent to you showing the services for 2022 that are scheduled. 3.On November 9, 2021, a letter was mailed to you showing you the services for 2022 that are scheduled. We included a terms and conditions insert as well. 4.On February 27, 2022, another letter was mailed to you showing the services for 2022 that are scheduled. 5.On March 6, 2022, another email was sent to you. 6.On April 3, 2022, an email newsletter went out to you and all active clients telling you what to expect in the month of April with your services. 7.On April 10, 2022, a voice message was sent to you and all active clients advising you that the services were starting. 8.On April 12, 2022, the night before we did your first fertilizer application, a pre-service notification was emailed to you. 9.On April 13, 2022, an after-service email was sent to you advising what services were performed and what our technicians observed on your lawn. When you called on April 13th and spoke with our supervisor, he walked you through all of the steps that we took to make sure you knew exactly what you opted-in for. **** took the time to have you go through your emails to search for our communications. After some time, you found them. In your words, you thought they were spam and chose to ignore them. So, I am sure that once you review the statement of events, you can see that we went over and above normal standards to ensure that we had good communication with you despite the fact that you chose to ignore them. Respectfully, *********************, Owner