Business ProfileforPronto Movers

CARELESS AND RECKLESS or INEXPERIENCE and IRRESPONSIBLE would be best description if anyone hire this company. Beware. On about early February I spoke with three different movers one which was On Friday, February 10, 2023 Pronto Movers / pronto moving I spoke with Mr. ****** who appeared to be reasonable. He said many things and sold empty promises to move my items without damages. I decided to hire Mr. ****** because said “I can have this arranged for $2200+ tax.” I did not negotiate with him, I recognized the movers hard work and agreed. On February 16, 2023 price was agreed in writing for moving to first storage then March 23, 2023 to second move to home. The morning when he arrived at my door his price went up by $100 “verbally”. First tell-tell sign about Mr. ******. I agreed and shook hands. I don’t know, is it lack of experience or responsibilities or he doesn’t have knowledge of moving appliances. I had specifically told him I have high-end (brand new appliances), make sure nothing is damaged. He basically stuff everything in the truck putting things on top other things. Some fragile and valuable porcelains was put on the side, I told him take this at the end do not put anything on these boxes. He could NOT follow on simple importance of my things he did not communicate with his men. I had to tell each one them myself. Pieces of furniture with scratched. So if you are type of a person like me, who value his belongings I suggest you DO NOT consider hiring ProntoMovers/ProntoMoving. Unloading his truck of course at the end he damaged my appliances and (Mr. ******) was open to “said he will do something about it” I said thank you just have it fixed. The damages were caused by himself, he stacked a big heavy BBQ machine on top of my appliances which got dented. He did not get back when my stuff was in storage for 30 days. On March 23, 2023 second location moving day, when he delivered at my home we talked about the damages, he made some offers, I could not agree but days are passing, he started to go on offensive and disagree on things. I repeatedly asked him to fix it. I don’t want money or compensation or anything else. YOU DAMAGED IT, JUST FIX IT. They are careless and took no responsibility and are giving me the run around, the company is making it difficult. I care about my things specially valuables and my brand new belongings. Beware -he charge customer for his insurance deductible -he is not clear about (who is responsible) for the damages he caused under $200 -he will not repair the dents, scratches, scuff on appliances, drag furnitures cause small repair cost -his Price/Quote changed, so his written quote was false -how long will he take, he will give you the runaround