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          RVezy.com has 1 locations, listed below.

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            • RVezy.com

              245 Cooper Street Ottawa, ON K2P 0G2

              BBB Accredited Business

            Business ProfileRVezy.com

            RV Rentals
            BBB accredited business

            Contact Information

            245 Cooper Street

            Ottawa, ON K2P 0G2

            Visit Website
            (855) 697-8399

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            Customer Reviews

            1/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            30 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/12/2022

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            RVezy is a peer-to-peer rental marketplace. They connect Canadian and American RV hosts with RV enthusiasts by allowing them to rent out their RVs and earn money while providing travellers with a safe and affordable way to travel.

            RVezy offers all types of motorized RVs and trailers. They also offer a full commercial insurance policy to hosts and roadside assistance protection to guests. 

            Business Details

            Location of This Business
            245 Cooper Street, Ottawa, ON K2P 0G2
            BBB File Opened:
            10/8/2018
            Years in Business:
            8
            Business Started:
            14/6/2016
            Business Started Locally:
            14/6/2016
            Business Incorporated:
            14/6/2016
            Accredited Since:
            9/12/2022
            Type of Entity:
            Corporation
            Alternate Business Name
            • RVezy Inc.
            Business Management
            • Michael McNaught, Director
            Contact Information

            Principal

            • Michael McNaught, Director

            Customer Contact

            • Michael McNaught, Director
            • Exequiel Alcober, Director of Customer Success
            • Laura Crespo, Customer Service Manager
            • Kyle Williams, Customer Service Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            30 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            20/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Our motorhome was rented to a party from July *****, 2024. The party was accommodated and given a free night's rental and free delivery to their home. this occurred on July 18th. Just prior to renting the unit, it was retrieved from the dealership service department. the vehicle was returned extremely late, the night of the 25th, long after dark. immediately, crash damage was noted and an insurance claim was filed with RVezy. RVezy denied the insurance claim. They were provided before and after photos of the motorhome as well as, a digitally signed rental agreement, stating that the renters accepted the motorhome for rent, with no damage. Furthermore, a statement was provided by the dealership stating that the motorhome had zero damage. RVezy still denied the claim.
            Read More
            Read 29 More Complaints

            Customer Reviews

            14 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christina J

            18/10/2024

            As a host, rvezy will side with the renter, reach into your bank account and take what they decide for a resolved dispute.When you post in the ******** group for owners negatively, they will kick you out of the group and delete your posts. Ultimately, I have deactivated my account on this platform due to their poor decision making which I did not agree with. But since they have the final say what they decide goes.I would not move forward with using this platform as a host. If you rent, you will have more rights than the owner. Run from this platform.

            RVezy.com Response

            22/10/2024

            Dear *********,We appreciate you reaching out and understand your frustration regarding the recent dispute resolution. Our decision was based on clear, time-stamped evidence provided by the guest, indicating significant cleanliness issues, including mold, and a non-functional awning, both of which fell short of the rental standards expected on our *********** address these issues fairly, $130 was refunded to the guest for professional cleaning, as the ** was not in a condition suitable for their stay. Additionally, due to the awning's functionality being a key feature, we facilitated a $200 refund for the inconvenience, supplemented by a $100 goodwill credit from RVezy.We recognize the challenges involved in disputes such as these and assure you that our priority is always objective fairness based on the evidence at hand. Thank you for your feedback, which is invaluable as we continue striving to enhance our platform for both hosts and guests.Warm regards,**** Customer Success Manager
            Read 13 More Customer Reviews

            Local BBB

            Better Business Bureau of Greater Ottawa

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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