Business ProfileforIsaiah Tubbs Inn & Resort

Reserved 2 rooms for july 9 to july 11, and had to pay in full in advance (which is a rare policy I think). We were NOT notified of a health unit posting currently at the hotel that notifies customers that the levels of nitrites in their tap water are OVER the MAXIMUM acceptable limit standards in ontario. We did not feel safe or comfortable with this as we have a young child who has health issues, and my parents are elderly and have health issues as well that are a concern for high nitrites in water. We right away checked out and they did not refund our money. They claimed the sign on the restaurant told customers what they needed to know to make a decision that was best for them, however we were not given that same RIGHT when we did not get to read the sign before booking and paying to make OUR own choice for the safety of our family. We should have been told on the phone then we would have decided not to come and none of this would have happened. We booked under misleading information. And were not given the right to read the sign they have to post for the public to see before they enter the business. I have called several time and emailed with no response from the manager. We want full refund for both rooms. In addition to the water issue the rooms were dirty and not cleaned. I have pictures of hair all over bathroom floor. Popcorn and chips on the ground. A random water bottle left on the staircase. A bug on bed. Sand or some substance all over the made bed. Another reason we should get our money back. There was no other equivalent room for them to change us to either. 4 beaches houses. Most expensive rooms there. We were in 2 dirty ones. The others were booked. We each paid 1050 for 2 nights.