Business ProfileforCentury Roofing & Siding Ltd.

Century installed new shingles & materials July 2017 - with a 10 yr workmanship warranty plus GAF manufacturers warranty. (House built Dec. 2001) April 2023 - roof leaked and damaged my dining hardwood floor, and a small area of interior ceiling - I contacted my insurance company, since I did not know the cause of water entry. April 28 2023 - contacted Century re: roofing concerns. May 1st ***** said they would be in touch; May 17th - still no response, until I stated by e-mail that my insurance roofers were coming next day - then **** called and sent **** next morning. May 18 2023 - Roof was inspected by independent roofing company (via my insurance company) and they showed me defective step-flashing workmanship that caused leaks; no evidence of window or siding water entry (I have report, but have not had an opportunity to share details with Century, because they are not responding to my requests). Century’s inspector on same date did not lift/inspect step-flashing - unfortunately, he was very quick to blame anything else: windows & siding. May 19th - left **** ******* voice mail requesting him to personally come inspect my roof and get in touch with me - no response May 24th e-mail to office ***** and **** (May 29th ***** responsed that **** would be in touch) June 19th ‘frustrated’ email - since still no response/action since May 19th! June 23rd 8:05am voice mail to **** cell phone + voice mail to office ***** “baffled that I haven’t heard back from them!” June 25th still no response/action from Century to inspect/correct workmanship, not to mention my floor damage. I do not want, nor should I need, to complete an insurance claim as a result of Century’s poor workmanship. But I need my roof and floor fixed ASAP. I am so very surprised at the lack of response/action - I trusted that my roof investment with a reputable company would result in great customer service - I’m disappointed that I need to reach out to *** in the hopes as resolving the issue.