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          Consumers Choice Home Improvements Corp has 1 locations, listed below.

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            Business ProfileConsumers Choice Home Improvements Corp

            Window Installation

            Contact Information

            445 Finchdene Sq Unit A

            Scarborough, ON M1X 1B7

            Get Directions
            Visit Website
            (416) 335-8353

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Consumer Choice Home Improvements Corp only does repairs on windows we initially installed.

            Business Details

            Location of This Business
            445 Finchdene Sq Unit A, Scarborough, ON M1X 1B7
            BBB File Opened:
            1/8/2001
            Years in Business:
            34
            Business Started:
            1/1/1990
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of T85-0206452 for this business, issued by City Hall Toronto

            These agencies may include:

            City Hall Toronto

            100 Queen St W

            Toronto ON M5H 2

            416-3380338

            Business Management
            • Mr. Paul Vanier, Customer Service Manager
            • Jayson Keever, General Manager
            Contact Information

            Principal

            • Mr. Paul Vanier, Customer Service Manager

            Customer Contact

            • Mr. Paul Vanier, Customer Service Manager
            • Jayson Keever, General Manager
            • Mr. Philippe Bechard, Director
            • Mr. Eric Pham Dinh, Director
            • Mr. Nick Carvalho, Service Manager
            Additional Contact Information

            Fax Numbers

            • (416) 335-8327
              Primary Fax
            • (416) 335-8349
              Other Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            21/09/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Re: service request ******* This must be my over 20th time following up with this company today regarding my warranty replacement of 6 of my windows in my ensuite and getting a part replaced on my entry front door- all on the same order above. This has been going on for over 2 years now! No one ever follows up when they say their going to. The service is beyond 1 star. I have countless emails and phone calls recorded of this company giving me the run around! Everytime I call I'm told another '3 months and another 3 months and that it's a supplier issue'! I finally said today I'm going to ask for a supervisor as this is ridiculous( going on over 3 years now of waiting). And I'm told there is no supervisor! Heidi advised she was going to make sure to follow up with me, this was due yesterday! And of course she didn't! This company is frauding consumers! I want what has been promised for warranty replacement of these products ASAP!

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tracey R

            25/05/2022

            To keep it short. Had a front entry door installed in Aug 2016 - beautiful door, got lots of compliments on it. The brick moulding shrunk in Jan 2020, was replaced in Aug 2020 (delay due to pandemic). Noticed it had shrunk again in Feb 2022. Contacted Consumers Choice/******. A senior repair tech was sent out on Feb 18/22 & he told me he would order a longer piece & get it fixed up for me. On Apr 5/22 I received an email that said the partner company who supplies that part & holds the warranty (I thought it was Consumers Choice's warranty not a "partner" company's) was bought by another company & Consumers Choice didn't know if my warranty would be honoured. They gave me 2 numbers to call. I called one #, they referred me to another who, in turn, referred me back to the first number, who referred me back to the 2nd one. I emailed Consumers Choice/****** & stated this isn't my job, it's theirs to sort out any warranty issues. I received a reply stating my email had been forwarded to their service dept. That was April 21. I haven't heard anything. Interesting fact, the partner company was purchased by another in 2017, my warranty was honoured by them in 2020 but now I'm being ignored. A company who doesn't seem to want to support their customers'. Shameful & I'll never use them again (nor will anyone I know)

            Local BBB

            BBB Serving Central Ontario

            More Info on Local BBB

            BBB Reports On

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