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            Business Profiletripcentral.ca

            Travel Agency
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            303-835 Paramount Drive

            Stoney Creek, ON L8J 0B4

            Get Directions
            Visit Website
            (800) 665-4981

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            Customer Reviews

            3.68/5

            Average of 98 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            33 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 22/9/2017

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Headquarters
            303-835 Paramount Drive, Stoney Creek, ON L8J 0B4
            BBB File Opened:
            23/8/2011
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Incorporated:
            15/4/1996
            Accredited Since:
            22/9/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 4545158 for this business, issued by Travel Industry Council Of Ontario. The expiration date of this license is 31/7/2025.

            These agencies may include:

            Travel Industry Council Of Ontario

            55 Standish Court, Suite 460

            Mississauga ON L5R 4

            888-4518426

            Type of Entity:
            Corporation
            Alternate Business Name
            • Trip Central
            • Travel Superstore Inc
            Business Management
            • Stephanie Kosturik, Regional Sales Manager
            Contact Information

            Principal

            • Mr. Richard Vanderlubbe

            Customer Contact

            • Mr. Richard Vanderlubbe
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            33 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            22/02/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Trip booked to Cuba for 11/29/22 to 12/06/22 on ******* booking # *********. Trip cancelled with TripCentral travel agent 11/17/22 under ******* Worry Free Cancellation Waiver. Received an email from agent verifying cancellation and also confirming credit. Trip cost $4450 of which $2250 was paid with a voucher credit pre Covid. Trip booked to Costa Rica on 3/8/23 on ******* booking # ********* for travel 12/31/23, total cost of trip $6701. The TripCentral agent told me that the travel credit from the cancelled Cuba booking would be applied to this booking before final payment was due in November. ******* did not apply the travel credit and I paid the complete cost. TripCentral agent assured me that TripCentral themselves would issue me a cheque for the voucher I was entitled to. I have received nothing to date and have tried numerous times to have this resolved.
            Read More
            Read 32 More Complaints

            Customer Reviews

            98 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Cristian I

            19/10/2024

            ***** ********* was very helpful with completing our booking and updating my outdated profile. He followed up with all required documentation and with helpful tips for our upcoming vacation. Will surely contact him for our next vacation!

            tripcentral.ca Response

            01/11/2024

            Thank you ******** for sharing your experience! We’re glad to hear Steve provided such excellent support and helpful insights. We look forward to assisting with your future travels! Tripcentral Customer Service JB
            Read 97 More Customer Reviews

            Local BBB

            BBB Serving Central Ontario

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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