ComplaintsforTD Bank Financial Group
Bank
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Complaint Details
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Initial Complaint
24/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Hi, I applied for the TD Infinite **** credit card on the *** ****** website. It was a promotion to enroll in their ******** program and received a $200 statement credit within 90 days of application (*** ******** *********). TD cc argues that I didn't meet the requirement about applying and booking at the exact same time *** *** *** *** ** *** ************ ** **** ** ***** ****** ******** ** ***** ** *** ******* *** ** **** ******. After applying I received a message "Your application is under review". * *** **** ***** ** ****** ** ** ***** **** ******* *** ****** ****** *** *** **** **** ***********. After my application was accepted, I went back to book the flight and couldn't book it somehow. So I called ******** and I was told that my ****** had to book it when she'd received her CC because she was the one traveling. This whole promotion is so messed up that nobody seem to be able to figure out what went wrong. I have wasted countless hours over the phone to try resolving this issue without success. I have done very many CC and account opening bonus offers over the years and always got the bonuses offered. I've NEVER seen such confusion with this TD promotion. ******* * ****** ******* ***** ******* ****** *** ****** *** **** *******. ***************************************************************************** **** ******* **** * ****** ******** ******* ** *** *** **** **** ***** *** ** ***** ** ** *******. Please help with this issue. Thanks.Customer response
24/08/2024
Hi there, the complaint was resolved thanks to your help.Initial Complaint
11/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
At that time, the account manager helped me open an account and told me that I had three offer bonuses. One of them was to open a savings account and deposit money into the account for three months to get a bonus of 500. I deposited money for four months on February 25 as required. Now I am told that I do not meet the requirements and the bonus is gone. I called the customer service number and the customer service told me that I met the requirements. **** ****** ** ******* * ********* *****.Business response
09/08/2024
TD Customer Care spoke with the customer regarding these concerns and provided our response. We noted that the Award the customer requested was applied. We appreciate that the customer took the time to speak with us regarding their concerns.Initial Complaint
07/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
There was an unauthorized transaction td made on my chequing account for $15.xx. **** ***** **** to garnish my money to put towards a creditcard payment. I never gave permission for anyone at td to ****** my account and do transactions on my behalf. Id like the money give back to me. I have closed all accounts to halt any more ***** *** unauthorized transactions. Their transfer also took the minimum ballance i requested stay in the account to pay the monthy fee. They just decided to ***** ***** *** **** ** ******* *** do transactions that suited their agenda. I wasnt even alerted of any if this i found out by reading a print out of my transactions at the atm. ** ******** *** ********** ** ******** ******* ******* ** ******* ** ******** ** ****** *** *******Initial Complaint
27/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
You guys suspended my personal credit accounts due to debt on a business account. I then made the payment because your employee told me that if I made the payment I’d get my personal credit back. Called back after the payment and was told that I wasn’t getting my credit accounts back regardless. ****** **** *** ******* ** ***** **** **** ** ************ *******Business response
28/03/2024
Hello,
We will the customer, and discuss their concern.
Thank you for reaching out,
Customer response
28/03/2024
Complaint: ********
I am rejecting this response because: The agent who called me on the phone said that they couldn’t help. They said my line of credit was suspended because of a missed payment due on March 21 but they suspended my line of credit account on March 20. **** ****** *** *********** *** ******* ** *****
Sincerely,
****** ******Initial Complaint
26/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
January 17th, 2024 Manager TD Canada Trust ********* ******* ******** ****** **** ***** ******* **** Mississauga, ON *** *** Re: Account #************ Please close the subject account and mail the balance of the funds from said account to me in the form of a bank draft. Thank you in advance for your anticipated attention to this request. ***** ********** * ** ******** ***** ******** ** *** *** Telephone: ********* *** Email: ***************@******.comInitial Complaint
22/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Closed TD bank account. Every time I used my card they locked it for fraud. I don’t have any lines of credit, any cards, any over draft, I simply closed my account, They sent me to collections with a starting balance of $0, now they say I owe over $700 for nothing other than closing the account. ** **** ** * *****Initial Complaint
05/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Horrible customer service, not answering phone, not returning messages, unable to help at the branches in person, mis-information. Trying to close an estate account - this is TD Estates Liabilities. How are they allowed to control customer money, but not be available for support. They owe us 4000$ and refuse to respond or assist.Initial Complaint
04/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My bank account was frozen while I am waiting on money from **** I followed every step and still have be thrown under the rug. It is bad enough that I had to deal with a bad **** experience from **** ****** drunk kid hitting my vehicle ***** * *** ***** **** **** ****, now I'm dealing with this. I have been getting nothing but pushed around, f**** ******** ****** **** **** ******* ****** ********** *** **** ** **** ******* ******* ** *****Initial Complaint
04/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
i have an auto loan with td bank. i have NEVER been provided statements concerning my payments or balance on the account and i have tried MULTIPLE TIMES over the last few years to have TD provide me this information. Currently both ********** and ******* are reporting a FLASE BALANCE OUTSTANDING. this is impacting my credit score, ******* ******* ******* *** ***** ** the balance number being repoted by TD bank is FALSE. I have spent the last three days trying to resolve this with the bank but they are sending me auto reply messages wthat do nothing. i cannot get anyone on the phone, their website does not allow me to create ana ccount. i am about to stop all payments unless i am provided the requested incormation. I will also require corrections to my credit report to show the actual outstanding balance.Business response
04/01/2024
We appreciate you bringing this matter to our attention. We will be contacting our customer directly to provide a full explanation of all relevant action taken by the Bank in this matter.
Thank you,
Customer Care
Customer response
05/01/2024
Complaint: ********
I am rejecting this response because: i have not been contacted. i have previously called the bank to attempt to resolve this situation but they either do not answer or refuse to help me as i do not have an account with them besides the auto loan.
Sincerely,
****** *****Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 20th, 2023, I received phone call from TD specialist (**************) that there is a promotion going on. If I deposited money to my TD account and leave the money at least 90 days, then I can earn bonus from TD. After 90 days, I can do whatever I want with that. For example, to deposit $10,000, I can would $200. If I deposit $50,000, then I would get $1000. They told me that only selected customers can join this promotion event and it is not open to everyone yet. On July 31st, 2023, I deposited $50,000 into my TD account. Later on August, I received phone call saying that this promotion is open for everyone, if I have extra money, I can continue to contribute. Thus I deposited another $10,000 on Sep 15th, 2023. The total bonus shall be $1200. I am expecting the bonus for $50,000 should arrive on around early Nov and the bonus for $10,000 should arrive on mid Dec. I kept $60,000 in my account till Dec 27th, 2023. But unfortunately I still did not receive any bonus from TD. I sent multiple emails and made multiple phone calls, but still I did not receive info on why I am not getting this bonus and when they will issue the bonus to me. They even asked me to keep my money even after 90 days since deposit. This is frustrating and I am wasting my money without earning interest (**** is offering 6.35% interest rate if I deposit into **** account), so I am losing around extra $300-$400 that I could get from other bank. This is a very terrible experience especially considering that this is a large amount of money. Even such a big bank is not keeping the words as they initially promised.Business response
05/01/2024
Thank you for sharing this concern with us. We will review it and contact the customer within 2 Business days, and take necessary action.
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Contact Information
Customer Complaints Summary
190 total complaints in the last 3 years.
78 complaints closed in the last 12 months.