Business ProfileforCanvas Champ Canada

Terrible product. I ordered a personalized jigsaw puzzle as a gift *** ** ******** **** ********. It was time sensitive because I had it shipped to my house in Toronto and I was going to *** * ******** **** and then ship it off to Ireland. I paid extra to get a prompt delivery. When it arrived this past Wednesday the condition of the packaging was so bad I had to repackage the puzzle pieces. The puzzle I ordered was a collage of 4 pictures. One of the pictures was a gorgeous profile picture of ** ******** beloved dog. They didn't crop the picture properly and ended up being a picture of the dog's forehead and the wall behind him. I immediately contacted CanvasChamps who offered me a "goodwill" token of $5 because of the damage to the condition of the packaging. I was insulted and promptly let them know it was an insulting offer. They then offered $10 with no mention of the improperly cropped picture. Again, I expressed I was not interested in their refund especially since I had paid $35 for shipping and handling. They then offered $20 or a reprint of the puzzle which will be a correct version of my original order. I said I would accept that if they then shipped it to ** ****** in Ireland by early March. I couldn't wait for their reply so yesterday I shipped the original puzzle to Ireland and promised to apologize for the picture of her dog. When I arrived home I had an email from CanvasChamps saying they can't ship to Ireland. I questioned why they couldn't as they appear to be a Canadian Company online. No reply. After further research I learned THEY ARE NOT A CANADIAN COMPANY. They are a Company based in India! I do not recommend them. There is no quality control. ***** ******