Business ProfileforFreedom Mobile

This morning I went into a freedom store to get a pre certified used phone and was advised it had to be done on line and we talked about where in the online account and how to log in. I went to my car and followed his instructions and contacted thru the chat to customer service. The agent advised me my account was on a pre paid service and it needed to be upgraded to the post paid service before it could be done. I went back into the store and we got the credit check done and approved and everything was good to go (store agents words) which I trusted as at this point I had no reason to not. I went back to my car and let the agent know it had been completed and she confirmed it was upgraded. I was as confused when she said it had been upgraded and advised her I hadn’t upgraded the phone yet and that’s why the line was switched, so that I could now get the pre certified used ****** on my account as I used my own phone when originally setting up the account 6 months ago. She explained that she meant the line had been upgraded and then proceeded to tell me about the prorated charges and we talked about disconnection fee. At this point that information was great but when I asked when I would receive the device I was told I couldn’t do it 6 months. My head spun. Both agents knew I was looking to get the phone and the only way to do so was to swap the accounts from pre paid to post paid and not until I asked about the device was this brought up. She then told me that if I went back to the store the agent could do it. I reminded her that he had said he could not as they don’t carry pre owned phones, it had to be done thru customer service. I didn’t know the account was even prepaid until today which maybe was the first issue. When I set up the account originally in January I said I wanted it on auto pay. They set me up with “pre paid”. After the agent on the chat disconnected I contacted via phone and spoke with another agent and explained the whole thing.