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            Business ProfileThornhill Toyota

            Auto Services

            Contact Information

            7080 Dufferin St

            Vaughan, ON L4K 0A1

            Get Directions
            Visit Website
            (905) 761-5133

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            7080 Dufferin St, Vaughan, ON L4K 0A1
            BBB File Opened:
            17/3/2011
            Alternate Business Name
            • Wietzes Toyota
            Contact Information

            Principal

            • Chad Howson, General Manager

            Customer Contact

            • Chad Howson, General Manager
            Additional Contact Information

            Fax Numbers

            • (905) 761-8656
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            28/11/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            *** ***** **** *** ****** **** ** ******** **** **** ****** * Bought new car toyota highlander 2022 on june 1 2022 from Thornhill toyota - picked up the car september 27 2022 - car broke down october 18 2022 ( 3 weeks old , 1500 km ) - Barrie toyota did not handled it right by me but "fixed" the car . * ******** ****** ******** **** ** **** ** ****** ****** *. No apology no nothing *** **** ** **** **** * ***** *** *** *** **** *** *** *** ************ - car was not fully fixed and was not driving the same and was jerking while driving. - came to Thornhill toyota Oct 26 2022 and mechanic drove with me and did feel the jerking of the car. Said car is safe to drive but lets book appointment and we would look at it/fix/assess - booked appointment to service the car on November 2 2022. after 2 hours car was "fixed". Shayan ( assistant manager of service ) reassured me car is safe and nothing psychically wrong with it . I asked again and received the same reply - car is safe and good to go - Nov 3 2022 at around 6 pm car gave me shove and fully stalled while driving in the middle of the road ***** * *** ******* **** ** **** . ******* ** *** *** ****** ** *** * *** *** *** ** *** ******** *** *****  - November 4th 2022 car was towed to thornhill toyota where i was stuck with full towing bill ** ***** ** ******** ********* *** *** *** ** ***** *** ********* *** ** ** *** **** ***** ** **** ** ** . - car been sitting at thornhill toyota since nov 4th waiting for new transmission while i continue to pay for something i dont have. - only Adam , service manager been following up with me . thank you to him. But i asked Milan N. to follow up with me on weekly bases and he has not done even once. - Nov 9th Toyota canada receieved my letter with complaint -nov 14th i called ***** *** Toyota Canada - NOV 15 Toyota canada called back with case rep - Nov 18th , letter addressed to general manager of thornhill toyota was received by thornhill toyota without reply

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Erez D

            14/12/2023

            I am writing this review with immense disappointment and frustration after my recent experiences at Thornhill Toyota dealership. During a routine oil change appointment, I was approached by one of their employees who suggested additional repairs. However, I declined the proposal as it seemed unnecessary at the time. To my surprise, just 30 minutes later, I received a call from a customer service representative stating that I had two nails in my tires that needed immediate attention. This incident ****** ********* ** ******* ** felt eerily similar to a situation I had encountered five years ago with my previous car when I visited the same dealership for an oil change. Once again, I was informed about having two nails in my tires that required fixing. The persistent repetition of this pattern ****** **********, leaving me uncertain whether it's an astonishing coincidence or an attempt by someone at the dealership ** **** ***** *****. Although I lack concrete evidence, the consistent occurrence of this issue during my visits to Thornhill Toyota has left me dissatisfied with the level of trust and transparency at the dealership. I expected a reputable dealership like Thornhill Toyota to prioritize the welfare of their customers and their vehicles. However, this recurring situation has left me questioning ***** *********. While I cannot definitively accuse anyone at the dealership ** ********* ******** without concrete evidence, I believe it is crucial to share my experiences ** ****** **** ****** *** ***** *** *** **** ******** ********** *** **** ***** *** ******* ***** ***** ** ** **** ***** ********* ** ** ******** ** *** **** ****** **** ***** ** **** *** ***** ***** Unfortunately, Thornhill Toyota's repeated occurrences of suggesting tire repairs during oil change appointments have left a sour taste in my mouth.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central Ontario

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