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          Planet Beach Contempo Spa has 1 locations, listed below.

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            Business ProfilePlanet Beach Contempo Spa

            Spa

            Contact Information

            2001 E 88th Ave Ste 101

            Anchorage, AK 99507-3862

            Visit Website
            (907) 346-7727

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            2001 E 88th Ave Ste 101, Anchorage, AK 99507-3862
            BBB File Opened:
            2/22/2012
            Years in Business:
            15
            Business Started:
            1/1/2009
            Business Started Locally:
            1/1/2009
            Alternate Business Name
            • Planet Beach
            Business Management
            • Ms. Heather Cortez, Manager
            Contact Information

            Customer Contact

            • Ms. Heather Cortez, Manager
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/04/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Went to Planet Beach in September 2015, used the services until November 2015. Cancelled membership due to a medical condition on the recommendation or my doctor. Was told no problem. On February 20, 2023 there was a $ ****** charge on my CC for Planet Beach. I called and left 2 message, no response. I called a third time and spoke to the Owner, she said i didn't cancel my membership, i only ask for a freeze for one month. She acknowledged I hadn't been back to the establishment since November ************************************************************************ 2020. She refused to budge. I have contacted my CC company and put in a dispute. Thank you
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Benny B

            02/12/2023

            The spa is fine. Nothing stands out as great. But it is impossible to cancel a membership there. Point in case twice I've told the girls there that I don't want to be a member. I still get charges that are past due and are lumped up to a 400 dollar charge when the owner feels like charging clients. 8 months after I canceled I get charged 400 dollars and I have never been there since I canceled. Only the owner can cancel memberships I'm told, but she only comes in once a week for a few hours, assumable to charge non clients. I left my number for her, showed up twice to catch her, and called repeatedly to no avail. To only allow clients once week to cancel is insane and bad business. If a client wants to cancel they just need to accept it.

            Planet Beach Contempo Spa Response

            02/12/2023

            Hi ***** It doesnt look like we have an active membership under the name *****. Do you have cancellation paperwork? Our cancellation policy has been in place since Nov 2013. Cancelation must be done with management and the owner, between the two of us, someone is available 6 days a week. This is for your protection since only management has the ability to see your billing information. For your convenience you can make an appointment with one of us- if you ask the front desk when either is us is in, you can schedule a time. All changes to memberships must be done in person and in writing, as detailed when you signed up and in the agreement- this is to greatly reduce miscommunication. Please let us know when you would like to come in. Thank you!

            Local BBB

            BBB Great West + Pacific

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