ComplaintsforBooks-A-Million, Inc.
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Complaint Details
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Initial Complaint
03/30/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
$21. 59 x 2 = $43.18 on 3/9 and 3/24, paid via C/card in StoreBusiness response
03/30/2022
The customer needs to contact us at support@booksamillion.com and provide a more thorough explanation on what happened with his order and was it resolved as well as how his request pertains to Ms. ********. Additionally, Volume 4 is out of stock.Customer response
03/30/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted customer support and they only say. 'we can't do anything.'!!!!! If volume 4 is out then send 5 or 6!! You have my explaination. First order had incorrect mailing address, 2nd order employee used wrong e mail for me to track. Sending me back to customer support is actually passing the buck. NO I DON'T ACCEPT THEIR POOR OFFER.Customer response
04/01/2022
please mark RESOLVEDBusiness response
04/01/2022
We ask that the customer not contact us because of the foul language used with the store associates and the customer service representatives. I will follow up with an email on our next steps regarding this account.Customer response
04/04/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
Ms Renate ******* has offered to send Ms ******** Volume 4, Dark Towers, free, as I requested. she has supplied me with a confirmation and I'm happy. Please consider this closed.Customer response
04/05/2022
have spoken 4 times with store Manager , ****, it's all "hear say"!!!! He even admittted they have no proof. The proof is BAM messed up every order, first one, bad address, second one, used incorrect e mail, third order, used bad cell number for me. I want those ill comments removed if not, since anyone can see Ms ******* ******* lying comments, it's to a point of deflation of character. I do appreciate BAM sending third book at no charge, but did not have to lie about conversations. That would make anyone mad. Please withdraw my request to close until those remarks are removedInitial Complaint
03/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 1/19/22 I prepurchased a Funko Pop Album from booksamillion.com for $21.38 (including tax & S&H) on order #XXXXXXXXXXXXX. Lately I've seen it for sale everywhere but no item from BAM. On Thursday 3/17/22 I sent an email complaint of this to BAM. On the same day I ordered the same item from **************. On Friday 3//18/22I received an reply from BAM stating that they had no idea when the Funko Pop would be released from the factory. I responded back that this was unacceptable. On Saturday 3/19/22 I received my package that I ordered from ********* just two days earlier. The same item that I have been waiting since January for BAM to ship. They were quick to get my credit card info but that has been all that they have done. Poor service, poor customer service just a nightmare of a company to deal with. I have not heard back from BAM after I told them that their excuse was unacceptable. They have my money and credit card info and I have NOTHING!Business response
04/05/2022
Business Response /* (1000, 5, 2022/03/24) */ I apologize for any inconvenience this may have caused. The entire country is in a "supply chain" backlog. Inventory is out of everyone's control right now. Since the customer has already received the item from another vendor, we have sent him an email asking if he would like to cancel the order he has with us. Additionally, we don't charge until the item ships. What the customer is seeing is a pre-authorization charge. Thank you. Consumer Response /* (2000, 7, 2022/03/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) It's bad that I had to go to the BBB to get this resolved. Upon doing so, I learned that it's common for BAM to accept orders and not fulfill them. I've read so many of the same type of complaints. The only ones that seem to halfway get their complaints resolved are the ones going to the BBB. These complaints were happening even before Covid and BAM attempts to use that excuse. It's appears that BAM commonly puts their customers last and has poor ethics and customer service.Initial Complaint
03/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 2/20/2022, I placed an order on the Books-a-Million website for a book that was listed as available to be shipped to my home, but not available to be picked up in a local store. Within hours they change the website listing to Available on the 24th, and sent me an email saying that my order was "pending." Since then, they have changed the website to say On Order, and now Out of Stock. The book is out of print. They do not have it. They will not be getting one in period but they will not cancel my order or give me a refund because it is listed as pending. They have claimed that they are still gathering the item and will ship it to me when it is available. They do not have the book and they will not be receiving it from the publisher. All of my emails to the customer support email address and website have been flagged as Spam. My order number is #XXXXXXXXXXXXX. The total amount was $69.16. Thank you for any help that you can provide.Business response
04/04/2022
Business Response /* (1000, 5, 2022/03/04) */ We are researching this complaint and will send the customer an email on our findings today. If she doesn't see the email by end of day, please have her check her spam or junk folder. Thank you.Initial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I keep getting marketing spam emails from BAM on a daily basis, even though I unsubscribed multiple times by clicking their unsubscribe link months and months ago. Probably almost 6 months ago I began at least. It never works, and I am never unsubscribed. I would like to stop getting their unsolicited marketing emails.Business response
03/07/2022
Business Response /* (1000, 5, 2022/02/23) */ Thank you for contacting us. We have removed your account from receiving any further emails from us unless you order from Books-A-Million. Please allow up to 10 days for everything that may still be left in the queue is removed. Consumer Response /* (2000, 7, 2022/02/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
02/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order with Books A Million on 12/06/2021 at 4:50 pm CST for three books for my daughter for Christmas. The total of the order was $44.28. While I understand these are trying times I just want my money back. I've contacted the store and told to contact customer service because I still have not received the order. I sent an email to Books A Million today and received two replies from "*****" that they refunded the gift card I used. Not acceptable! The reason a gift card was even used is because I had to pay cash and was told a gift card had to be purchased for the transaction. I don't even have the gift card anymore. I just want a cash refund or a check mailed and they aren't listening or cooperating. I WILL NOT shop here again! For the books to still be on back order and me to not have my money is just poor customer customer. I can provide additional information if necessary. Please see attachment. Thank you.Business response
03/07/2022
Business Response /* (1000, 10, 2022/02/09) */ We will follow up with the customer via email to provide the options available.Initial Complaint
01/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
BAM! is emailing me daily and their unsubscribe button does not work. On mobile you just get a huge amount of error text and on desktop it goes to a page for people to sign up for more emails. I do not believe I have ever signed up for their distribution list but did order a book through the store so I believe they signed me up without my consent when ordering the book for me. You also can't update your contact preferences. I want them to fix the unsubscribe/update preference link on all further emails. Two of my email addresses have been signed up. I want both removed. The email addresses are *******@live.com and ***************@live.com.Business response
01/27/2022
Business Response /* (1000, 5, 2022/01/07) */ I apologize for the inconvenience this has caused. Per your request, I have submitted the request to block future (non-transactional) INTERNAL emails from being sent, such as marketing campaigns. Internal campaigns tied to your purchase (order summary, shipment notifications, etc.) will still be sent. If you receive any emails going forward, it will be from our internal team and will only occur if you shop or purchase with us. These types of emails are "transactional" because you have chosen to purchase or shop with us. These emails are exempt from the CAN-SPAM Act as you, the customer initiated the contact by shopping/purchasing. This removal process will take up to 10 business days, so you might still receive emails that were in the queue. If you continue to receive any after the ten business days, please notify us immediately.Initial Complaint
12/24/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
Took my credit card info from a purchase to sign me up for a magazine subscription scam. Absolutely unconscionable sales tactics.Business response
01/20/2022
Business Response /* (1000, 5, 2021/12/27) */ If you feel this was done without your knowledge, you can call the store that was visited and ask to speak with the District Manager to research your account. Your signature is necessary to sign up for the subscription. In the meantime, a full refund may be requested within 45 days by calling Magazines for Millionaires Customer Service at X-XXX-XXX-XXXX. You should connect to a live agent. You may also view your account information at ************************** If you are a new user, you will need to click "Create an account". After you have created an account, log in and click "My Subscriptions". You will then be able to cancel a subscription, change your address, change your billing information, or submit a case for customer service. The Magazines for Millionaires Program allows anyone using a credit or debit card to choose up to 3 of their favorite magazine selections to sample risk-free for two months. At checkout, you select up to three magazines and agree to the terms of the offer. Approximately 2-3 weeks after the magazine order is processed, you are sent a postcard in the mail citing the magazine(s) chosen, the rate, date, and amount your credit or debit card will be charged, along with the Magazine for Millionaires toll-free customer service number. At the end of the 2-month trial period, the card used for the initial purchase at Books-A-Million will be charged the first of two equal semiannual payments for each magazine selection. Any concern regarding your account can be resolved by calling Magazines for Millionaires Customer Service at X-XXX-XXX-XXXX. Many of your questions can also be answered here: ******************************************Initial Complaint
12/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I ordered a game on their website November 21, they charged my banking account $26.76 on November 30. Then sent me an email on December 3 that they dont have my item in stock an cancelled my order and have not refunded my money on order #*************. I dont know why they charged me if they didn't have my item.Business response
01/07/2022
Business Response /* (1000, 7, 2021/12/21) */ At the time that your order is placed a temporary authorization verifying and holding available funds is provided by your financial institution. Although authorizations are not actual charges or debits, they can reduce the available balance in your account, typically for 5-7 business days, (the exact policies and time frames are dependent on your individual bank or credit card issuer). You are not actually charged for your order until the product has been shipped to you. In your case, the order was canceled so it was not shipped. Please allow up to 5-7 business days for this temporary authorization to be removed from your account by your financial institution. If a temporary authorization is still present on your account more than 5-7 business days after your product was canceled you will need to contact your financial institution. We apologize for any inconvenience this may cause. Consumer Response /* (2000, 9, 2021/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
11/16/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is the second time I've placed an order and it hasn't been fulfilled. BAM is doing non product advertising. I had to call to find out where my order was. I've been a loyal customer to this point. Not anymore BAM is doing false advertising and I will also file a complaint with the FTC,Business response
01/20/2022
Business Response /* (1000, 9, 2021/12/16) */ This order has been pending since May and is only available in eBook format. Unfortunately, the publisher has not provided a date of reprint. This order is canceled now and the pre-authorization fee will be returned within 72 business hours depending on the customer's financial institution. If this book is ever published, the customer can use the discount code I am sending him via email. I'm sorry we don't have better news.
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Contact Information
Customer Complaints Summary
47 total complaints in the last 3 years.
15 complaints closed in the last 12 months.