Business ProfileforCustom Pest Control, LLC

Custom Pest Control serviced my house for bat removal on 7/13/23, with the agreement that 2 ***** vents @$450 and 5 one way outs with sealing would be installed at entry points, the front and back corners of house, for $1750 for total of $3050 for service. We had walked all around house and he specifically pointed out the back 2 and front corners of house as entry points. The end of Sept, I noticed bat droppings at front of house and called them to come back to look at it. When **** (employee) came, it was noticed that only the 2 back corners were sealed with foam and that no one way outs were installed, instead the metal was pulled away from roof, bats swept out and droppings washed out with water hose and metal secured tightly with screws. **** calls boss, (*******************), who said I had 30 days to report a problem and he would come back out to seal the front for an additional $4400. Nowhere on my invoice or at any time did he mention 30 days. Regardless, I paid $1750 for 5 one way outs that I did not receive and he also charged $450 for 2 ***** vents, my original custom made vents are still there.I said I wasnt paying anything else, that they needed to come back and do what we had discussed doing and what I paid for. **** calls me back and said hes trying to get his boss to purchase an extension ladder and he would come back out to seal the front.Since then, I have called on Oct 13th and twice on Oct 25th, talked with secretary asking for a call back from boss, which has yet to happen. On my last call, i did tell her this was my last call, that I would be taking further action. At this point, I just want my money back for the equipment I did not receive, $1750 for the one way outs and $450 for the ***** vents for a total of $2200. $3050 is ridiculous price for just swooping out bats, flushing droppings with hose, and s******* metal back down when that is not what was originally discussed, and then wanting an additional $4400 to seal the front of house.