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Find a Location

Terry Thompson Chevrolet, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforTerry Thompson Chevrolet, Inc.

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/16/1982

    Years in Business: 56

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Based on information provided, this company is a chevrolet dealer and sells pre-owned vehicles.

    Business Details

    This is a multi-location business.

    Find a Location

    Terry Thompson Chevrolet, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1402 US Highway 98, Daphne, AL 36526-4258
      BBB File Opened:
      1/1/1982
      Years in Business:
      56
      Business Started:
      10/1/1968
      Accredited Since:
      11/16/1982
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 050029100 for this business, issued by Alabama Department of Revenue. The expiration date of this license is 9/30/2024.

      These agencies may include:

      Alabama Department of Revenue

      50 N Ripley St

      Montgomery AL 36130

      (334) 242-1170

      Business Management
      • Mr. Ty Thompson, President
      Contact Information

      Principal

      • Mr. Ty Thompson, President

      Customer Contact

      • Mr. Ty Thompson, President
      Additional Contact Information

      Fax Numbers

      • (251) 626-4904
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nicholas W

      1 star

      03/30/2023

      So I had a recall on my 2015 GMC can. A recall that makes the power steering go out whenever it feels like it wants to. I call and make an appointment to fix on Thursday @ 10 am. I get off work early Wednesday and say hey lets drop it off and ********* my spare vehicle. Get there tell them hey Im dropping off today and will pick up tomorrow, I have an appointment tomorrow at 10am. Will it be ready after I get off work? Service lady answers yes. She ask me to fill out paperwork and ask why is it here. I say I called and made appointment for the recall of losing my power steering and how it goes out randomly and almost makes you wreck. She checks the system sees where I do have an appointment and says yep got you right here. After I finish the paperwork 15 mins later and she had my keys. Sales lady says did you buy your truck here? I say no. She says well we cant work on it. And I say wait what? I called made an appointment no one said anything, made the appointment Im here you said you have the part, why the h*** not. Because you didnt buy the truck from us. Is Terry Thompson authorized to sell and service GMCs? Why yes. So those uplifting garbage ads are s*** in the radio. Just to let you know I went to Tameron down the road and traded it in and bought a new truck. You might wanna second guess your s*** service department.

      Terry Thompson Chevrolet, Inc. Response

      04/03/2023

      ****, We sincerely apologize for the way that this was handled. That is not the kind of experience that we want our guests to have. The service rep that made your appointment is new here and was not aware that we are not able to perform recall/warranty work on GM vehicles that are not purchased here. This is not a Terry Thompson rule, it is a GM rule. We do sell and perform recall and warranty work on Chevrolets. We do not sell new GMCs, therefore warranty work cannot be performed here unless we are the selling dealer of the pre-owned GMC. Please accept our apologies for this inconvenience and the way this was communicated to you.

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