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          Find a Location

          Paradise Granite, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Paradise Granite, LLC

              28500 US Highway 98 Elberta, AL 36530-2820

              BBB Accredited Business

            • Paradise Granite, LLC

              PO Box 602 Gulf Shores, AL 36547-0602

              BBB Accredited Business

            Business ProfileParadise Granite, LLC

            Granite
            Multi Location Business
            BBB accredited business

            Contact Information

            28500 US Highway 98

            Elberta, AL 36530-2820

            Get Directions
            Visit Website
            Email this Business
            (251) 986-4000

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/15/2020

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Paradise Granite, LLC is a cabinet and countertop retailer and installer.

            Products & Services

            Fabrication, Sales, Service, Installation, Repair, Marble, Granite, Quartz, Countertops, Flooring, Cabinets, Outdoor Living Areas, Outdoor Kitchen, Backsplash, Kitchen Sink, Fireplace Surround, Bathroom Sink, Bar Sink, Stainless Sinks, Custom Cabinets

            Business Details

            This is a multi-location business.

            Find a Location

            Paradise Granite, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Paradise Granite, LLC

                28500 US Highway 98 Elberta, AL 36530-2820

                BBB Accredited Business

              • Paradise Granite, LLC

                PO Box 602 Gulf Shores, AL 36547-0602

                BBB Accredited Business
              Location of This Business
              28500 US Highway 98, Elberta, AL 36530-2820
              Email this Business
              BBB File Opened:
              10/10/2014
              Years in Business:
              10
              Business Started:
              12/1/2013
              Date of New Ownership:
              12/1/2013
              Business Incorporated:
              10/11/2012
              Accredited Since:
              6/15/2020
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Mr. Michel Motta, General Manager
              Contact Information

              Principal

              • Mr. Michel Motta, General Manager

              Customer Contact

              • Mr. Michel Motta, General Manager
              Additional Contact Information

              Fax Numbers

              • (251) 986-4001
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/07/2022

              Complaint Type:
              Billing Issues
              Status:
              Answered
              On December 16, 2021 the above mentioned company came to my home to install my counters in my kitchen, laundry and bath rooms. Since, then they have been back seven times to prepare/replace my counters with the last time being February 1, 2022. I called back February 18, 2022 to find out when someone would be coming out for the 8th time to repair my counters. Since then I have requested a call back from a manager or owner regarding the situation 3 times. When I called on February 18, 2022 I was informed that they would not be able to schedule a return appointment until March 25, 2022 which is past the date that I am supposed to receive a CO for this home. When I called a second time, the best they could do was March 15, 2022 which is still unacceptable to me as I am supposed to receive my CO this Friday, March 11, 2022. I was originally given a discount of $489.00 off my original $9,782.00 bill by Michael due to the problems that I have experienced with no show appointments or numerous appointments without a resolution. I am requesting not only a return call but an additional 10% credit of $978.30. If it wasn't so far into my build and with the current supply shortage I would have requested a return of the 1/2 payment ($4,891.00) that has already been made and the removal of their product from my home.
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tina C

              07/01/2023

              A 75 inch vanity top with sinks was made and delivered to our home without, measuring vanity top. We were told that Paradise Granite would make it right after we had to fire our ** (***** Restoration) based that they had no license to do business. The facts cannot be disputed, that Paradise Granite worked with this unlicensed **. We were told Paradise Granite got paid by the ** for the Quartz. We were told by *** at Paradise Granite would make the vanity top right. Now are being told its not their problem and that we have to work with the fired **. This is unacceptable business practice of working with unlicensed **s and then the final customer is stuck with unusable product in their home.

              Paradise Granite, LLC Response

              07/13/2023

              We never had contact with the homeowner. We were hired by the contractor who went through all the information on how he wanted the job, and no promise was ever made to redo the job that was hired by ***********************. After the new cabinets were installed, *** had offered to install the existing countertop as a courtesy. No promises were ever made. This complaint doesn't reflect what was discussed previously with the contractor.

              Local BBB

              BBB Serving Central & South Alabama

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