Business ProfileforTeam One Chrysler Dodge Jeep Ram of Gadsden

Purchased a new 2023 Dodge Charger on 04/08/24. There was a paint chip on the drivers side passenger door, a defect on drivers side frame, & driver side passenger door handle prior to purchase. I was told by our sales person ****, they can send it to the body shop to have it fixed. After purchase, attempted to call team one dodge throughout April, no one would call me back, i took the car to the nearest dodge place close to me, they started the process where I received a quote from their body shop on 5/17. Oneonta's mgr then said let team one handle it. Tried getting in contact again with ********, no luck. Drove to ********* service department on 6/19, told to take the car to Team One Chevrolet body shop. Jace done a quote and sent it over to the Team One Dodge Manager. Between 6/19 and 7/10, waited and called to get an update, was told someone would call back due to the manager being on vacation and nothing. 7/11 I went up there to see what the problem was, **** said he was unaware of the quote. When the sales manager gets back from vacation he will get with him, told **** he should be back already according to the services department. We left again. 7/12, **** reached out to fix door handle, said I wanted everything to be done at one time, I have been waiting patiently. 7/28 took car to get fixed, they done door handle and paint. Picked car up on 7/30, they used a paint pen and spots were noticeable. **** said they chose not to do the body work as it would effect the value, without asking me. Told them I want it done the correct way as we discussed. Was told would be 2 wks before it could be fixed. Called in August spoke with *****, said she will get with someone, nothing, sent **** a message on 8/22, no response, spoke with ***** again 8/30. Dropped car off on 9/3, picked up car 9/6. On 9/9 noticed paint is rough, chipped, & flat. Took car back 9/11, told by ***, sales mgr "I'm not touching this car again. i didn't do the work so how it turns out is not on me"