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          D & D Flooring has 1 locations, listed below.

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            Business ProfileD & D Flooring

            Hardwood Floors

            Contact Information

            1707 Decatur Hwy

            Gardendale, AL 35071-3803

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            Email this Business
            (205) 285-8855

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Products & Services

            According to information provided, this business sells a variety of flooring materials, including carpet, carpet pads, hardwood, vinyl, vinyl planks, tile, marble, and granite.

            Business Details

            Location of This Business
            1707 Decatur Hwy, Gardendale, AL 35071-3803
            Email this Business
            BBB File Opened:
            10/4/2018
            Years in Business:
            6
            Business Started:
            1/2/2018
            Business Incorporated:
            12/4/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. David Franklin, Owner
            Contact Information

            Principal

            • Mr. David Franklin, Owner

            Customer Contact

            • Mr. David Franklin, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            08/20/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Date of transaction: 12/04/2023 I purchased carpet from D&D Flooring for my living room, stairs, hallway and one bedroom. Cost: $$2,625.00 When the carpet was being installed I noticed dark spots. I immediatly called the owner and he came over the same day. He indicated it was just the knap of the carpet. However, all the carpet being white had the dark spots which made it look dirty. The partner in the business came later and vaccumed it sayin "see it just looks bad". The dark spots came right back. Later we contacted the company that actually made the carpet but they were no help. D&D did not offer any help at all. Currently I have dirty looking carpet that I am ashamed of when visitors come. I know that they realize that the carpet is defective.

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Martha G

            06/22/2022

            After speaking with D&D flooring it took 3 months for the owner to order the material he had shown us, then he wanted half the money up front before ordering the material. After another 2-3 months, his crew came in and literally tore up the wood work around our flooring and doors. His excuse was the house was old, IT IS OUR HOUSE and his crew should have been more careful, since we were paying for their work The crew left our house in shambles along with a mess on our front porch, then they took the remainder of the materials we paid for with them when they left. Before asking our opinion about the stain color for the molding, the owner just made the decision to pick the color himself. I was not happy with the owner nor his crew. The owner did come back after we had complained and showed him photos of the destruction his crew had made to our house . He wanted to take up all the molding around every room and closet, however we did not want these people back in our house. I do not see a place on this site for photos. Use your own discretion of whether or not to use this business.

            D & D Flooring Response

            06/24/2022

            We actually ordered the flooring when you told us too. It was on back order and did take several weeks to come in. We were willing to replace all of the molding but you chose for us not to do so. We try our best on every job abd have very few complaints and I’m sorry if we didn’t meet your expectations on this particular job. But we do still appreciate your business.

            Local BBB

            BBB Serving Central & South Alabama

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