Customer ReviewsforWorld Class Motors, LLC

******************** purchased a 2018 *** 530i on 08/19/22.  Using his complaint to BBB I have broken down below.
The vehicle came with a 90 day Limited Powertrain Warranty that covers up to $2500 of a Powertrain issue which was signed by ******************** and is attached.He was also offered in-depth warranty options in which he declined and signed off on that is also attached along with the pre delivery inspection.
On 08/20/22 via text ******************** advised me that he got a low coolant warning light but added coolant and hopefully all good
On 8/23/22 he advised me that his daughter had driven the vehicle from ********** and no issues, further stating he checked it out and gauge was center mass as it should be.
On 8/26/22 ******************** said the coolant light was on again and he was asked to bring it by the store.He could not leave the vehicle so our mechanic, who is certified, worked him into the schedule to at least check for leaks since the light was on.The mechanic indicated he found the reservoir tank cap was not in correct position which would cause the light to come on.Once in correct position the light went off however, he further inspected the vehicle by removing undertray panels and the left fender liner looking for any coolant leak and none were found.He then pressurized both reservoirs and both tanks held pressure.The customer was advised if a problem arises again, he will need to have it dropped off for further testing.That report is attached.On 8/30 emailed stating he wanted to summarize the above for his legal team and social media if necessary going forward should issues occur.
On 8/31/22 he text and stated took to *** and they indicated turbo lines needed to be replaced.We requested, as stated when he was here, if further issues develop let us know and bring it back by so we asked him to bring the vehicle in to us.He was concerned about his diagnostic fee at *** and in good faith I just went ahead and paid that for him as he acknowledged in the text attached.The vehicle was dropped off and a loaner vehicle provided to ********************, the repairs were made, and he was notified vehicle was ready to be picked up on 9/16/22. Thanks me several times via text and stated understood how it all happen now and appreciates me seeing it through with him. Though he declined the warranty and the repair was not a covered component of the Limited Warranty ******************** paid nothing and I treated this repair as a Goodwill repair and wrote it off.
All our correspondence is attached via text print outs and emails.

No further word from ******************** until I returned from vacation on May 26, 2023 to find him stating the problem had again occurred and because I had not immediately responded he will let his legal team handle it.  The report he attached to his email indicating another problem was clearly a duplicate of the September 2022 that we addressed at no cost to him.   Because he stated he had turned it over to his legal team I did not respond and sent it to our attorney.  On June 4th he emailed stating he was looking at the wrong *** report and that they,***,  arent concerned with the vehicle today.  During this time he had already  blasted everything all over social media,except of course his acknowledgment that he had read the report incorrectly and there isnt an issue.  Now he continually text or calls our other owner *********************** wanting to meet him somewhere stating he can help him with our  business.  Our attorney advised ***** if ******************** wants to meet, he can come to the dealership anytime that no meeting outside of the store is to take place and this has seemed to upset *********************   The mention of harassment from fake profiles or fake media accounts is a blatant lie and our attorney will be addressing this comment from him.  The reference of a threatening letter from our attorney is far from the truth but I have attached a copy of it for you to determine that as well.   Though he has now contacted you guys there at BBB we still will refuse to meet ******************** anywhere but at the dealership but due to some concerns of his intentions and he continually refers to his "legal teaam" we would request an appointment be made prior to his arrival.
We clearly addressed his problem back in August and he states that in the text and thanks ** several times.  He clearly doesnt have a problem now as confirmed by *** and he apologized for the false alarm in email.  Stated he would remove the social media comments about World Class Motors if ***** met with him.  Well unfortunately that is an option at this point unless he comes to the store.

All the emails and text are available for your review in a pdf file if someone could email me at ********************************************************** who it needs sent to I will get it sent.