Business ProfileforWorld Class Motors, LLC

I spoke to a sales person named ******* this morning at World Class Motors. He was the most disrespectful sales person I've ever encountered! I simply ask a question about a Jaguar XE what's your best price? ******* gets mad because I wouldn't agree to their online price and then ******* does the unthinkable. ******* hangs the phone ** in my face!!! I wouldn't recommend anyone to purchase a car from World Class Motors!!! ******* needs training before he's ever let back out on the sales floor or take any phone pops!!!!! World Class Motors gives GOOD DEALERSHIPS AND SALES PERSONEL A BAD NAME!!!!!!!!!!BEWARE WORLD CLASSS MOTORS ARE VERY VERY UNPROFESSIONAL!!!! I WOULD'NT RECOMMEND TO BUSINESS WITH THIS DEALERSHIP!!!!!!!!!

*****************, my name is *******, and I am one of the owners here at World Class Motors.   I recently learned of your inquiry into one of our vehicles and disatisfaction with a salesman.  Please accept my sincerest apologies for any rudeness or dissatisfaction you experienced during your call.  We are a small family-owned business and here at World Class Motors, we pride ourselves on providing exceptional customer service, and it is disheartening to learn that we failed to meet your expectations on this occasion. 

We take your feedback seriously and did initiate an immediate investigation into the matter.  We value your business and want to ensure that every customer is treated with the utmost respect and professionalism.  Rest assured, appropriate measures have been taken to address the situation and prevent any recurrence in the future.  Please know that the behavior you described goes against our dealerships values and standards.  We have conducted additional training and coaching sessions with our sales team to reinforce the importance of courteous and attentive customer service.  Our goal is to ensure that every customer interaction is positive and reflects the high standards we set for ourselves.

We genuinely appreciate you bringing this matter to our attention.  Your feedback is invaluable as it provides us with the opportunity to improve our processes and enhance the customer experience.  We would like to extend our sincere apologies to you personally.  We understand that the experience left you feeling frustrated.  We value your business and would like to make it right.  If you are open to it I would appreciate the opportunity to discuss your concerns further and find a suitable resolution.  Please feel free to contact me directly at ************ and I will personally handle your case to ensure your complete satisfaction.

Once again, I apologize for the negative experience you had at our dealership.  We value you as a customer, and it is our mission to provide you with exceptional service and a very positive car buying experience.  We hope that you will give us another try to demonstrate our commitment to your satisfaction. 

Best Regards,

***************************
Owner Partner @ World Class Motors