Business ProfileforApex Roofing & Restoration, LLC

Started a contract with Apex Roofing and Restoration in *************************. All was good, gave them $2400. To start. About a week later they called and said it was unable to perform the job at the price, Insurance would not budge. I understood, then the problems began. It took almost 3 full weeks to get my money back. Emails were unanswered (2), when I would call, I was told NUMEROUS excuses; not in, not available etc..When I was told finally that the supervisor had approved, and I would be getting my money, I was relieved. That was on a Tuesday (3rd). On the 13th, I still hadnt received my money. I called AGAIN, and was told the check was most likely in the mail, but they would check and Id receive a callI did not! My money was not in the mail on Monday the 16th,,,again I called. This time I actually got to speak with my account representative, *****. She apologized and gave numerous excuses that all these people had dropped the ball. On her follow up she found that the check had not been mailed,,,, but she assured me it had gone out in the mail. Needless to say I was very upset and I was not happy with the excuses. Later that afternoon I received a call from ***************** again apologies, but this lady ( ****) said that she would overnight the check. I was satisfied, but I told her that I had been assured that the check had been mailed???? She said she had stopped it( obviously had not been mailed!) She did in fact have it overnighted, and she even followed up. So it took 3 weeks just to get my money back!! Lies and excuses.

Mr. ******** set a high standard for customer service and are truly sorry to hear that standard was not met in your interaction with us. Our records indicate that we informed you the check had gone out without consulting the appropriate person to advise if it had. The Director of **************** had the check pulled from the outgoing mail that day to ensure that it would go out overnight to you. We apologize for the inconvenience and assure you we have set a standard in place, so this experience is not repeated going forward.