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            Business ProfileThe Westin Huntsville

            Hotels
            BBB accredited business

            Contact Information

            6800 Governors West NW

            Huntsville, AL 35806-3202

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            Email this Business
            (256) 428-2000

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/24/2008

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            This company offers 210 guest rooms with high speed internet access, flat screen tvs, has an indoor/outdoor pool, spa facilities & in-room spa services, a gym, ballroom & conference rooms and a restaurant.

            Business Details

            Location of This Business
            6800 Governors West NW, Huntsville, AL 35806-3202
            Email this Business
            BBB File Opened:
            5/8/2008
            Years in Business:
            16
            Business Started:
            4/17/2008
            Business Started Locally:
            4/12/2008
            Business Incorporated:
            12/13/2006
            Accredited Since:
            6/24/2008
            Type of Entity:
            Corporation
            Business Management
            • Mr. Lee Ownbey, General Manager
            Contact Information

            Principal

            • Mr. Lee Ownbey, General Manager

            Customer Contact

            • Mr. Lee Ownbey, General Manager
            Additional Contact Information

            Fax Numbers

            • (256) 428-2001
              Primary Fax

            Email Addresses

            Website Addresses

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            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Ken H

            03/27/2023

            I stay here on Saturday 3/25 . When I checked in they ran my card and it was accepted the MANAGER CHECKED ME IN! The card reader said card was accepted and *** said no it wasnt and ran it again. Today after reviewing my statement I saw that I had 2 charges from Westin one for 297 and one for 276 . Called and after6 times finally spoke with The Manager that checked me in. He said I see where you was charged twice will get it handled said I should see on card in a few days . I said no it did not take a few days to steal from me and I want it back by morning like you took it. I said maybe you need to train you incompetent employees and he said I checked you in and I said like I said maybe the MANAGER NEEDS TRAINING! No one thing in the conversation was *************** what can we do to correct our s**** up. They was just worried about me cussing for them stealing from me. Thanks *******************

            The Westin Huntsville Response

            03/28/2023

            As our ************ Manager (not the General Manager) tried to explain to you before you rudely cursed at him and hung up, it is just a pre-authorization on your card that your bank will drop after 3-5 business days.  It was not an actual charge nor was anyone stealing from you.  I apologize that the process was not better explained to you, but you made it extremely difficult to hold a conversation.  The pre-authorization should drop off by tomorrow or Thursday, depending on your particular bank.  Again, I apologize for the confusion.

             

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