Business ProfileforRKL Heating & Cooling, Inc.

I called this company because the AC wasn’t cooling my home. When I called I asked when was the earliest someone called come out for an estimate and the rep said the same day. The techs showed up and I told them what was happening. He asked me to show him the thermostat. After I showed him the thermostat he said “okay” and went outside. I’m thinking they’re out there trying to figure out what’s wrong with the HVAC. They come back inside and say they’re finished. Are you kidding me? They didn’t even provide the estimate and never said what was wrong with the unit to begin with. That’s the purpose of an estimate, to give me the opportunity to determine if I want to proceed with using this company or another company with a better estimate. I had to call to ask what was even wrong with the unit, what work they did, and I asked for an invoice to be emailed. I called the office and the manager said “well isn’t that why you called us? Because your home wasn’t cooling?” Yes, Einstein. However, you are supposed to tell me what’s wrong with the system and how much it will cost before doing the work. He literally just shot Freon in the system and claims he cleaned it out and charged $418. That’s like if I took my car to an auto shop and told them it’s malfunctioning and the shop performs a $10,000 job on the car without my permission, without telling me what was wrong to begin with, and without allowing me the opportunity to get other quotes or choose another company. The only thing the manager offered was “he should have communicated better, I’m sorry that happened”. These people are obviously scammers, they’re desperate for money, and they have awful customer service. Go with a more reputable company and steer clear of this sorry excuse for a company.