Business ProfileforCadillac of Bentonville

We purchased a vehicle from them April of 2022 and have been clearly shown how valuable that was - if you don’t buy new, you’re treated differently We’ve had issues ever since buying the car. We had a service message they never addressed and that’s turned into a $1200+ fix they won’t cover. This should’ve been covered under extended warranty I bought but after issue was “found” they said warranty we purchased wouldn’t cover it. We also had shaking issues and jerking transmission issues. Took car in multiple times and issues never found. Then less than 8 months after buying vehicle we were told we had 3 bent rims and needed those fixed plus brand new tires, brakes and other service. Jerking transmission persisted through 2023 and finally end of 2023 they found a sensor was bad. At this time, they noted nothing else wrong. We just took the car back for normal maintenance on May 15 2024 and are now being told we need new tires yet again. We have less than 30k miles on tires that are supposed to be guaranteed for 60k plus and they say there’s significant uneven wear which will void warranty - something they didn’t note less than 5 months ago at previous routine service. We’ve now spent $15k plus on service in addition to the cost of the vehicle and we are no closer to resolution and apparently need to spend almost $2k on tires and rear brakes for additional cost. Dealership reps have been unhelpful and just defer everything.