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            Business ProfileKittles Garage

            Auto Repairs
            BBB accredited business

            Additional business information

            Additional Info:
            This company is under new ownership as of December 1, 2021.

            Contact Information

            1300 N Poplar St

            N Little Rock, AR 72114-4235

            Get Directions
            Visit Website
            (501) 376-1519

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/21/2013

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1300 N Poplar St, N Little Rock, AR 72114-4235
            BBB File Opened:
            1/3/2007
            Years in Business:
            53
            Business Started:
            1/1/1971
            Business Started Locally:
            1/1/1996
            Date of New Ownership:
            12/1/2021
            Business Incorporated:
            9/1/2021
            Accredited Since:
            2/21/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Kittles Garage NLR LLC
            Business Management
            • Mr. Erik Husted, Regional Manager
            Contact Information

            Principal

            • Mr. Erik Husted, Regional Manager

            Customer Contact

            • Mr. Erik Husted, Regional Manager
            Additional Contact Information

            Fax Numbers

            • (501) 376-1522
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a mechanic for auto repair and service

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Went to Kittle's Garage to fix my car from running hot. I was charged 3100 for that and other **** they said was wrong. This happened to me on my way to work. My car is still running hot. Now they want more money because they said it's another hose that needs fixing. The reason I took my car is because it was running hot so why not fix the issues that is making it run hot, but instead they fix one hose and let me go
            Read More
            Read 1 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Tim R

            10/03/2024

            The reputation of Kittle’s is gone. Gouging and extremely high profit margins on everything. Didn’t do several things I asked to be done and found other items that they could make more profit on. They also wanted to do many more repairs. Keep in mind this was done on early and late model vehicles. The new owners don’t understand good business. They will not stay in business very long. Installed a rebuilt part $449 and you can buy the new part for $206. Shop supplies were triple the price of gas stations. Charged $153 for something most parts stores do free. Just beware of the prices you’re going to be charged are ridiculous and the owners don’t care.

            Kittles Garage Response

            10/04/2024

            Thank you for your feedback, and we're sorry to hear about your concerns. We take pride in being transparent with our customers and providing clear recommendations based on thorough inspections. You’ve visited us three times this year, and each time we aimed to prioritize your vehicle’s immediate needs while offering recommendations for long-term reliability. As for the rebuilt part, we did inform you that it was rebuilt, as a new one would have significantly raised the cost. Regarding shop supplies, the charge of $21.23 reflects industry-standard pricing, and we're not sure how this compares to gas stations, which typically offer different services. Additionally, we always provide options and explanations to ensure you're comfortable with the work being done. We appreciate your trust in us for your vehicles, and if you have any questions or would like to discuss further, please reach out. We're happy to address any concerns.
            Read 2 More Customer Reviews

            Local BBB

            BBB Serving Arkansas

            More Info on Local BBB

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