Business ProfileforLondon Bridge Resort

I mailed a hardship letter on October 17, 2022 via certified mail to ******************* (at London Bridge Resort) as I was told to do as part of their hardship deedback program. I was told back then "To be considered for the program you will need to write (or type) a hardship letter, sign it, and mail it to the ******************* Project Director at ***********************************************************************. Please include all medical and financial hardships. Our Project director will then take the hardship letters to the ***** of ********** they meet once a quarter. This process takes time, up to a year to get an offer. Please make sure your maintenance fees are current in the meantime." That letter showed received 10/21/22, however I never heard confirmation of that from London Bridge Resort. On 11/14/23, I emailed ***************************************** "I was wondering if I could get an update on the status of my timeshare release in regard to the deedback program. I mailed my hardship letter back on October 17, 2022 via certified mail to ******************* as you stated below. It showed received 10/21/22." I did not receive a response to that email. I followed up with an email on 11/29/23, with the same information. Response received 11/29/23, "we did receive the hardship letter on 10/22/2022. you are in the que but we have not gotten to your letter yet to make an offer. Unfortunately there are a lot of people ahead of you and we can only take back a certain amount at a time. As soon as we can take yours back I will mail out the offer letter. " I was told originally that the process would take "up to a year to get an offer. Please make sure your maintenance fees are current in the meantime." Now it seems like they really need 2 annual maintenance fees before they will release me from the timeshare and I don't know the exact quantity of "a lot of people ahead of me". I have a hardship reason for needing out of this and 2 maintenance fees is very costly.