Business ProfileforPureCare

I initially bought a king-size mattress along with a mattress protector from **** Discount Furniture. A week or two later, I returned to purchase another mattress and protectors for my daughter, along with an additional mattress cover for my king bed After going through the lengthy warranty process, which included submitting all necessary photos and information, my claim was unjustly denied. The denial was based on the false assertion that I aggressively cleaned my mattress, which is completely untrue. I do not use chemicals on my mattress and have strictly followed the care instructions provided.The mattress protectors I purchased have become extremely porous over time. Despite being very expensive, their quality is poor, as evidenced by their inability to prevent liquid from seeping through and staining my mattress. This issue was clearly visible in the photos I submitted. The agent also told me that it was denied because I didnt submit photos of the original mattress protector. I didnt know that you guys needed both. I thought it was just any so if you guys had clarified it doing your job correctly, I wouldve obviously submitted that as well as I had it.**Resolution Requested:**As a resolution, I am requesting that someone from the company restart my warranty process. Instead of simply offering a cleaning service, I would like my mattress replaced due to the urine stains caused by the faulty mattress protectors. Additionally, I have two mattress protectors that need to be replaced. Given that my mattress is or was still under warranty, I believe this is a fair and reasonable resolution to address the poor quality of the products and the unwarranted denial of my claim.Thank you for your attention to this matter.