Business ProfileforTitan Alarm Inc.

We have been a customer of ********************** since we purchased our home in 2014. We have always paid our bills promptly and without complaint. In return, we received satisfactory performance. Recently however, we have been having issues with our system. At first it was connectivity to our phones and then a connectivity problem to our wi-fi. I called to get non-emergent service about one week ago and this was set up satisfactorily. Then, this Saturday, the system went haywire. It could not be set or re-set. I called the tech support number and was advised they were closed until Monday. An operator did take my information and had a tech support person call me Sunday. He advised me that it would be very costly to have him come out. I was able to get the system back online except the smoke detector which kept on going off and on. When I called Monday, I was worried about the smoke detector and then the system. Titan was unable to send out a tech for a situation I thought to be emergent. They did say they could send one out in a few days. They also said the smoke detector would work even offline. I did not find that to be a true statement. So, I decided to go with another company. They, the new **** sent someone out on Tuesday. My concerns were further amplified that when the other company took Titan offline, it took almost half a day for Titan monitoring to send us a notification. I called Titan yesterday to cancel. I explained I was unhappy with their performance. They said ******** would call me back. She did today and told me she was going to hold me to payment for the remainder of the contract. We are paid through October and not seeking a refund. We only have one more contract quarter and I brought that up as being a poor response to the situation. It did not matter. She said they were going to charge me. That upset me. Granted we are only talking about $130 plus but it is the principle. They let us down by not performing prompt service and security as expected.