Business ProfileforRaceway Car Wash

I went to ********* car was on 8/29/2024 to get my car wash the car wash was$29.00 But my card was debit *****, when I got my car the driver side fender was was half off, I ask to speak to the manager His name was **** he told me that the car was damage during the car wash he also said that the owner would not pay for it. I went back to the car wash on 8/30/2024 to speak to the manager again I was told that she was not in, that's when I found out that **** was the outside manage not the store manager. I call for the store manager about ten to twelve times between 8/29/2024 and 9/13/2024 never got a call back from her. on 9/13/2024 I wrote the store Manage a letter about the damages to my car this lady never return any of my calls. On 9/13/2024 at 11:57 I got a call from ************** belonging to ******* ********, she told me that she was the store manager Boss and that she had read the letter, she ask me the year of my car I told her it was a 2014 she told me that they would not pay for it because it was to old. I told her that I would contact the BBB she told me to do what ever you want to do we are not going to pay for your damage to your car, This was a nasty , nasty lady I mean really nasty, I remain professional with her at all times but she was really nasty.