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          Phoenix Dogs 24/7 LLC has 1 locations, listed below.

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            Business ProfilePhoenix Dogs 24/7 LLC

            Dog Boarding

            Contact Information

            10640 N 32nd St

            Phoenix, AZ 85028-3202

            Visit Website
            (833) 364-7247

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This business offers dog boarding services.

            Business Details

            Location of This Business
            10640 N 32nd St, Phoenix, AZ 85028-3202
            BBB File Opened:
            2/24/2023
            Years in Business:
            6
            Business Started:
            4/23/2018
            Business Incorporated:
            4/23/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Elliot James, Manager
            Contact Information

            Principal

            • Mr. Elliot James, Manager

            Customer Contact

            • Mr. Elliot James, Manager
            • Ms. Lane Bartell, Supervisor
            • Ms. Hannah Greenfield, Associate
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to choose a trustworthy pet sitter or boarding service

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            03/17/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Our small, senior dog Mocha suffered multiple injuries while she was boarded at Phoenix Dogs 24/7 from December ****, 2022.Out of concern for Mochas health, I took Mocha to our vet two days later on Monday, December 19. The vet at All *********************** advised that the hard mass on her side was indicative of hematoma a solid swelling of clotted blood within the tissues. In addition, the vet observed Numerous superficial punctures/lacerations on trunk and stated that Pet has evidence of trauma, most consistent with dog bite or similar. Lastly, the vet surmised that the injury to Mochas tail would have likely bled considerably...she can't even reach her own tail.We have reached out numerous times to Phoenix Dogs 24/7 since then to find out how Mocha could have acquired so many injuries in the span of just 10 days. I have a number of email strings that Im willing to share with you. Weve been passed from person to person to person, with no one really willing to tell us how this could have happened, nor what their protocol is when a beloved pet is injured. Our initial contact was ***********************, Manager at Phoenix Dogs 24/7 *********************** He passed us off to *************************, General Manager ************************ Our third contact is ************************** a January 12, 2023, email response from ***********************, Senior Director of Growth at Phoenix Dogs 24/7 *********************** she stated It looks like our staff did a full investigation regarding your concerns and we can definitely set something up to discuss the findings. On each email response back to Phoenix Dogs 24/7, I CCd **************************** ************************ Founder and President of Dogs 24/7 LLC. Since that time, we have repeatedly requested a virtual online meeting at their convenience to discuss & to better understand how this could have happened. Its been exhausting to try and get any answers or even a simple explanation. We'd like a partial refund and reimbursed for vet bill.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jill B.

            02/23/2023

            HORRIBLE PLACE. Don't take your dog here, unless you're cruel and sadistic. Phoenix Dogs 24/7 is under-staffed & incompetent. Our small senior dog suffered multiple injuries while boarded there: big dark bruises, lacerations, missing fur and a giant scab on her tail. Our vet advised the hard mass on her side was indicative of hematoma a solid swelling of clotted blood within the tissues. Vet also observed Numerous superficial punctures/lacerations on trunk and said Pet has evidence of trauma, most consistent with dog bite or similar. *** said the injury to her tail would have bled considerably. For no one at Phoenix Dogs 24/7 to have noticed such an injury is insane. Weve been passed from person to person to person, with no one telling us how this happened. Our initial contact was Mgr ***********************, who passed us off to General Mgr *************************, who in turn passed us off to Sr ******** of Growth ***********************. They play a really good game of Hot Potato. Expect to be ghosted if you have concerns.General Mgr ************************* wrote while I apologize for all of this, in our client contract that every client signs, it does state that small injuries or accidents do accure in our open daycare environment. These were not small injuries. That is a horrible response for a business that states Compassionate, Experienced Dog Lovers. Helping you take care of your ********. We are not a canine storage company like others, we care for them as family members in an safe, open, loving environment. TOTAL LIE. We paid just over $1,300 for both of our dogs to board there. Thats a big chunk of change. Their mission statement says they Provide a Safe, Loving, and stimulating environment for our 4-legged clients. Also lies.Staff doesn't care at all. We have repeatedly requested a virtual meeting to understand how this happened. Still waiting. DO NOT believe they offer a loving, safe environment...ITS A TOTAL LIE. Don't take your pets to Phoenix Dogs 24/7, EVER.

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