Business ProfileforLa-Z-Boy Furniture Galleries of Arizona

I wont dispute that L-Z Boy recliners are of the highest quality but I do not recommend buying from the ********* ** location. They have no regard for customer satisfaction. I entered the showroom and had a decent experience with the sales person on my first visit however on my visit the second day to match a color, the same salesperson was completely disrespectful. She opted to leave me standing and go visit quite obviously with a good friend. I literally sat there for over 15 min while she did personal visiting and then came back to me. But the real issue is the warehouse and delivery personnel. They sent multiple texts and email to confirm a delivery window of which I confirmed more than once. This was to no avail because the next day the furniture was not delivered nor did I receive a call explaining the circumstances. Once I reached them they said there was an issue ( incompetence and lack of teamwork basically) and they had to reschedule the delivery. Why, after confirming multiple times would they fail to notify me of a mistake and not let me know after I had to take the day off work? Complete and total disregard for customer time and no service recovery. Could someone stay late to deliver my furniture due to the mistake? Could they offer me a discount? No. Finally I was able to negotiate a return of the $99. delivery fee I had pre-paid. If you can pick up your own furniture you should be okay, but honestly the delivery was such a cluster, I do not ever recommend using store delivery personnel with this company.