Business ProfileforSullivan Moving & Storage

I have moved to 16 cities across 8 states and I can safely say that Sullivan is the absolute WORST, most inept, and CRIMINAL of all the moving companies I've ever dealt with. I know that's a very serious implication, but after they "lost" my wedding ring and "lost" my gold and silver coins that I've had for 30 years as an heirloom from my grandfather, not to mention the countless damages to furniture and boxes crushed to an almost comical level.... calling them inept and criminal is a very warranted implication. Furniture that has survived countless previous moves without a scratch were dinged, broken off, and crushed (all packed by them). All 6 or 7 of our wardrobes were opened by them and had other boxes stuffed inside, even though we never gave them permission to go through our belongings and were told by the account manager that "shouldn't" have happened. It's painful enough to lose items near to your heart, it's entirely another to be jerked around FOR A YEAR AND HALF AFTER YOUR MOVE by their "claims" department after you jump through their ridiculous hoops and Mayflower tries to gaslight you like you're the one responsible for all their carelessness. They covered the damaged furniture (a paltry $1500) but refused to cover the ring and coins. And because our driver and movers didn't notate my ring as missing on a piece of paper (apparently me sobbing in the middle of a storage unit parking lot wasn't enough to make them write something down), they have denied reimbursing me for the ring twice. Even though I called and emailed them the day it happened. Every single piece of furniture and three bikes were disassembled with parts taped and no way of knowing how to put them together again. We spent hundreds of dollars getting things put back together. I will forever hate myself for not digging deeper into the company and their reviews, because I would have my ring, my coins, and my sanity still.