1 Customer Reviews
Review from Tom P.
1 star09/13/2023
I purchased a battery from AutoZone on a Thursday. The technician at AutoZone offered to install it for me. I accepted, and even tipped him afterwards.On Monday, my vehicle would not start. I called roadside assistance, and that technician told me the battery was dead. I told him I had just purchased it. He said, 'from AutoZone?' When I confirmed this, he said 'this isn't the first time I've had a customer with a bad battery from AutoZone.'I watched the technician test the battery, and it was indeed dead.I took the battery back to AutoZone. The employee, who identified himself as the manager, said he was not able to take a used battery in return. I reminded him I had just bought it a few days before and the battery was dead. He offered to exchange it, but at that point, I didn't want another battery, as I had to purchase another one to get back on the road. The employee continued to say it was not their policy to offer returns. He refused to do anything to fix the situation.I want a refund of the cost of the battery, which I basically did not get any use out of.
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