Business ProfileforShasta Pools & Spas

I signed my contract back in February of 2024 with the promise that our pool would be built by July. Here we are more than halfway through September, still with no end in sight. I am furious, not necessarily about the timeframe, but about the quality of workmanship. At this point we have paid close to 85k, and just need to submit the final payment. I would not mind paying the final payment - had every stage of this process gone smooth so far. However, it has been exactly opposite. Every time something is "complete," the quality is horrible and requires some sort of repair. At this point, I do not feel comfortable paying the final 10%, because I ALREADY anticipate my project not being complete (in addition to needing some sort of repair based on the workmanship so far). So here I am, like a sitting duck - waiting for repairs to be done, who knows when, and a pergola to be installed - with the materials being ordered incorrect (twice already). But Shasta wants my final 10% in order to lay the pebble and complete the pool. I am writing this "review" in hopes someone else can step in because obviously the individuals I'm working with can't tell me when repairs will be done but have my project on hold until I submit my final payment. Which I have told them - either (1) lay the pebble and I give you the money, or (2) repair my current issues and I give you the money. I can't give you the full 90+K without my project - when it's not complete now, and will not be complete even if I give you the money. Of course I am mad.